We offer following Insurance policies under

Business Interruption Insurance/Loss of Profit Insurance

Corporate Group Medical Insurance

Group medical insurance is a type of health insurance coverage provided by employers to their employees in Dubai and the Northern Emirates of the United Arab Emirates (UAE). It is a crucial benefit offered by companies to attract and retain talented employees, as well as to ensure their well-being and access to quality healthcare. The insurance plan covers a group of individuals, typically employees of a specific company or organization, and their eligible dependents.

In simplest terms the business interruption policy is designed to restore the business to the same financial position as if the loss had not occurred. Group medical insurance typically covers a wide range of healthcare services and treatments for the members of a specific group, such as employees of a company or members of an organization. The coverage scope may vary depending on the specific policy and the level of plan chosen by the employer or the group administrator. Here are the common components that a group medical insurance policy may cover:

  • Hospitalization: Expenses related to inpatient care, including room charges, nursing fees, surgeon and anaesthetist fees, medical supplies, and medications during a hospital stay.
  • Outpatient Services: Coverage for medical consultations, diagnostic tests, and treatments that do not require hospital admission. This includes doctor visits, laboratory tests, X-rays, and more.
  • Emergency Medical Treatment: Coverage for emergency medical care, which includes sudden and unexpected medical conditions that require immediate attention and cannot be postponed.
  • Maternity Coverage: Medical expenses related to prenatal care, childbirth, and postnatal care. Maternity coverage may include routine check-ups, delivery charges, and newborn care.
  • Prescription Medications: Coverage for the cost of prescription drugs and medications prescribed by a healthcare provider.
  • Dental Care: Some group medical insurance policies may include dental coverage for preventive services, dental check-ups, and basic dental treatments.
  • Vision Care: Coverage for vision-related services, such as eye exams, prescription eyeglasses, and contact lenses.
  • Chronic Conditions: Coverage for the management and treatment of chronic health conditions, such as diabetes, asthma, hypertension, etc.
  • Specialist Consultations: Access to consultations with medical specialists for specific health issues and conditions.
  • Diagnostic and Imaging Services: Coverage for various diagnostic procedures, such as MRI scans, CT scans, ultrasounds, and other imaging tests.
  • Mental Health Services: Coverage for mental health treatments, including counseling and therapy sessions.
  • Physiotherapy and Rehabilitation: Coverage for physical therapy and rehabilitation services after an injury or medical procedure.
  • Alternative Therapies: Some policies may include coverage for alternative or complementary treatments, such as acupuncture or chiropractic care.
  • Home Healthcare: Coverage for medical services provided at home, such as home nursing care.
  • . Ambulance Services: Coverage for emergency ambulance transportation to the hospital.

  • Maternity Extension: This rider provides additional coverage for maternity-related expenses, including prenatal and postnatal care, childbirth, and newborn care. It may cover the costs of delivery and hospitalization, as well as expenses for routine check-ups and specialized treatments.
  • Vision Care Extension: This extension covers vision-related services, such as regular eye exams, prescription eyeglasses, contact lenses, and vision correction procedures like LASIK.
  • Dental Extension: Dental coverage can be extended to include more comprehensive dental services, such as restorative treatments (e.g., fillings, crowns) and orthodontic procedures.
  • Wellness and Preventive Care: This extension focuses on promoting wellness and preventive healthcare. It may cover the cost of health check-ups, vaccinations, and screenings for specific diseases.
  • Critical Illness Rider: This rider provides a lump-sum payment or additional coverage if the insured is diagnosed with a critical illness specified in the policy, such as cancer, heart attack, stroke, or organ failure.
  • Personal Accident Cover: An accident rider provides coverage in the event of accidental death, disability, or dismemberment resulting from an accident.
  • International Coverage: For groups that require international travel, this extension offers coverage for medical expenses incurred while traveling abroad.
  • Health and Wellness Programs: Some insurance providers may offer access to health and wellness programs that provide lifestyle management, fitness incentives, and online health resources.
  • Alternative Therapies Extension: Coverage for alternative or complementary treatments, such as acupuncture, homeopathy, or chiropractic care.
  • Home Healthcare Extension: This extension covers medical services provided at home, including home nursing care and medical equipment.
  • Second Medical Opinion: Some policies may include the option to seek a second medical opinion from a different specialist for certain critical medical conditions.
  • Medical Evacuation and Repatriation: This extension covers the cost of emergency medical evacuation and repatriation to the insured's home country if necessary.

  • Pre-existing Conditions: Some policies may have a waiting period during which pre-existing medical conditions are not covered. A pre-existing condition is a health condition that existed before the policy's effective date.
  • Cosmetic Procedures: Elective or cosmetic treatments and surgeries that are not medically necessary, such as cosmetic surgery for aesthetic purposes or non-medical treatments like spa services.
  • Experimental or Investigational Treatments: Treatments or procedures that are still in the experimental phase and not yet widely recognized or accepted as standard medical practice.
  • Infertility Treatments: Treatments for infertility, including in-vitro fertilization (IVF) and other assisted reproductive technologies, may be excluded from coverage in some policies.
  • Self-inflicted Injuries: Injuries sustained intentionally by the insured or injuries resulting from illegal activities or substance abuse.
  • Injuries from Hazardous Activities: Injuries sustained during hazardous activities like extreme sports or activities that involve a high risk of injury.
  • Congenital Conditions: Medical conditions present at birth, which may have occurred before the policy's effective date.
  • Dental and Vision Services (in some cases): Some policies may not cover dental and vision services unless specifically added as extensions or riders.
  • Routine Check-ups and Preventive Services: Certain routine check-ups and preventive services may be excluded unless specifically covered by an extension or rider.
  • Non-Medical Expenses: Expenses that are not directly related to medical treatments, such as administrative fees, travel expenses, and convenience items.
  • Weight Loss Treatments: Treatments for weight loss, including weight loss surgery, may be excluded in some policies.
  • Injuries Covered by Workers' Compensation: For group insurance provided to employees, injuries covered under workers' compensation may be excluded from the medical insurance coverage.
  • Injuries Resulting from War or Terrorism: Injuries or medical conditions resulting from acts of war, warlike operations, acts of terrorism, or acts of civil unrest may be excluded.

The period of group medical insurance is typically for one year. Group medical insurance policies, which are provided by employers or group administrators to cover their employees and their dependents, usually have an annual coverage period that lasts for 12 months. The insurance period is specified in the insurance contract or policy document.

The minimum and maximum sum insured for a group medical insurance policy can vary depending on the insurance provider, the specific policy, and the preferences of the employer or group administrator. There is no universal standard for the minimum and maximum sum insured, as different insurance companies offer a range of options to suit the needs of various groups and organizations. Additionally, the regulations and requirements in different regions or countries may also influence the coverage limits.

Group medical insurance policies offer several key benefits for both employers and employees, making them an essential component of employee benefits packages. Here are some of the key benefits of a group medical policy:

  • Comprehensive Healthcare Coverage: Group medical insurance provides comprehensive coverage for a wide range of medical expenses, including hospitalization, outpatient treatments, prescription medications, and more. This ensures that employees and their dependents have access to essential healthcare services when needed, without facing significant financial burdens.
  • Attracting and Retaining Talent: Offering group medical insurance is a valuable employee benefit that can help attract and retain talented individuals. In a competitive job market, a comprehensive health insurance package can be a crucial factor in a job seeker's decision to join a company and an existing employee's decision to stay with the organization.
  • Employee Well-Being: Providing health insurance demonstrates an employer's commitment to the well-being and health of their workforce. When employees feel cared for and supported, it can lead to higher job satisfaction, improved morale, and increased productivity.
  • Financial Security: Group medical insurance provides financial security for employees and their families in case of unexpected medical emergencies or illnesses. It helps protect them from significant out-of-pocket medical expenses that could otherwise be a burden.
  • Pre-existing Condition Coverage: Many group medical insurance policies cover pre-existing conditions after a waiting period. This ensures that employees with pre-existing health conditions can still access medical care under the insurance plan.
  • Easy Enrolment Process: Group medical insurance typically involves a simplified enrollment process for employees. This reduces the administrative burden on both employers and employees, making it easier to manage the insurance program.
  • Cost Sharing: Group medical insurance often involves cost-sharing between the employer and employees. Employers usually cover a significant portion of the premium, making it more affordable for employees to access quality healthcare.
  • Coverage for Dependents: Group medical insurance usually extends coverage to the dependents of employees, including spouses and children. This ensures that the entire family has access to healthcare services.
  • Preventive Care and Wellness Programs: Some group medical insurance plans may include coverage for preventive care, health check-ups, and wellness programs. These initiatives can help employees stay healthy and detect potential health issues early.
  • Portability: In some cases, group medical insurance can be portable, allowing employees to retain their coverage even if they change jobs or leave the company. This feature provides continuity of healthcare coverage and peace of mind for employees.
Overall, group medical insurance plays a crucial role in promoting the health and well-being of employees while offering valuable financial protection. It also contributes to a positive work environment and enhances employee satisfaction and loyalty, making it a win-win solution for both employers and employees.

  • Coverage and Exclusions: While group medical insurance provides valuable coverage, it is essential for employees and employers to thoroughly review the policy documents to understand the scope of coverage, exclusions, and limitations. Not all medical conditions and treatments may be covered, and certain exclusions may apply.
  • Renewal and Timely Payments: Employers must ensure timely premium payments to maintain continuous coverage for their employees. It is essential to renew the policy before the expiration date to avoid any gaps in coverage.
  • Network Providers: Group medical insurance policies often come with a network of healthcare providers. Employees should be aware of the network hospitals and clinics to maximize their benefits and avoid additional costs associated with out-of-network providers.
  • Emergency and Pre-authorization: In case of emergency hospitalization, employees should be familiar with the emergency procedures and contact details provided by the insurance provider. Additionally, pre-authorization may be required for certain treatments, hospitalizations, or surgeries, so it's crucial to follow the pre-authorization process outlined by the insurance company.
  • Claim Procedures: Employees should be aware of the claim submission procedures, including the required documents and timelines for submitting claims. Prompt and accurate claim submissions can ensure smooth and timely reimbursement.
  • Grace Periods: Insurance policies often have a grace period after the due date for premium payments. During this period, the coverage remains active, but it is essential to settle the premium payment within the grace period to avoid policy termination.
  • Employee Communication: Employers should communicate the details of the group medical insurance policy to their employees, including the coverage benefits, network providers, and any changes to the policy terms.
  • . Wellness and Preventive Care: Employees should take advantage of wellness programs and preventive care services covered under the policy to maintain their health and prevent potential health issues.
  • Portability and Leaving Employment: If the group medical insurance policy is portable, employees should be aware of the procedures for retaining coverage if they leave the company or change jobs.
  • Insurance Provider Support: Employees should know how to contact the insurance provider's customer support for any inquiries, clarifications, or assistance related to their coverage.
  • Special notes can vary based on the specific insurance policy and the regulations in the region. It is essential for both employers and employees to be well-informed about the policy details and to seek guidance from the insurance provider or a licensed insurance advisor if they have any questions or concerns.

Corporate group medical insurance provides health coverage to employees of a particular company or organization. The scope and specifics of such a policy can vary depending on the company's preferences and the insurance provider, but the general process for reimbursement claims is somewhat standardized. Here's an overview:

The Reimbursement Claim Process:

  • Medical Treatment: The insured individual (employee or dependent) undergoes a medical treatment or procedure in a hospital or clinic.
  • Notification: While not always necessary for reimbursement claims (as opposed to cashless claims), it's a good practice to inform the insurance company and the HR department of the medical situation.
  • Accumulate Documents: Gather all relevant medical documents, including detailed bills, prescriptions, diagnostic reports, discharge summary, and others.
  • Fill Claim Form: Obtain and complete the reimbursement claim form, which is usually provided by the insurance company or the HR department.
  • Document Submission: Submit the claim form and all related medical documents to the HR department or directly to the insurance company, based on the company's policy.
  • Claim Assessment: The insurance provider will review the submitted claim and verify it against the policy's terms and conditions.
  • Communication: The insurer will communicate the approval, partial approval, or rejection of the claim.
  • Reimbursement: If the claim is approved, the amount will be reimbursed to the insured, either directly or through the employer, depending on the policy setup.
Claims Checklist:
  • Completed Claim Form: Properly filled out with accurate details.
  • Original Medical Bills: Detailed itemized bills from the hospital or clinic.
  • Medical Reports: Including diagnosis, prescribed treatments, and any medical test reports.
  • Pharmacy Bills: If medicines were purchased externally and not from the hospital directly.
  • Discharge Summary: A document from the hospital detailing the treatment process and final health status upon discharge.
  • Prescriptions: Doctors' prescriptions showcasing the advised medicines or treatments.
  • Identity Proof: Some insurance companies might require a company ID card or other proof of employment.
  • Policy Details: Details of the group insurance policy, like policy number, to speed up the processing.
  • Cover Letter: A letter detailing the incident, treatment, and claim. This isn't always necessary, but it can help clarify things for the insurer.
  • Previous Medical Records: In cases of pre-existing diseases or conditions, previous medical records might be requested.
It's crucial to always check the specifics of the corporate group medical insurance policy since the terms and claim process can vary. Engaging with the HR department can also provide clarity on the process and required documents.

Hotel Comprehensive Insurance

SME Medical Insurance

Protecting Your Business and Your Team: SME Medical Insurance Made Easy!

As a thriving Small and Medium Enterprise (SME), your business's success depends not only on your strategic vision but also on the health and well-being of your dedicated team. In today's dynamic and unpredictable world, safeguarding your most valuable assets - your employees - is crucial. That's where SME Medical Insurance comes into play, offering comprehensive and tailored coverage for your business and team's unique needs. At [Your Insurance Brokerage's Name], we understand the challenges faced by SMEs in providing competitive employee benefits while managing operational costs. Our SME Medical Insurance solutions are designed to ease your worries and ensure that your team receives top-notch medical care, helping them stay healthy and motivated.

What SME Medical Insurance Covers:

SME Medical Insurance offers a wide range of coverage options tailored to meet the specific needs of small and medium-sized enterprises. While the exact coverage may vary depending on the plan you choose, here are some common features and benefits typically included in SME Medical Insurance policies:

  • Inpatient Treatment: Coverage for hospitalization expenses, including room charges, nursing care, doctor's fees, surgery costs, and medication expenses during hospital stays.
  • Outpatient Treatment: Reimbursement for medical expenses incurred for consultations, diagnostic tests, and treatments that do not require hospitalization.
  • Emergency Medical Services: Coverage for emergency medical treatment, including ambulance services, ensuring that your employees receive immediate care during critical situations.
  • Specialist Consultations: Access to specialized medical consultations, allowing your employees to seek expert advice and treatment when needed.
  • Prescription Medication: Coverage for the cost of prescribed medicines, ensuring that your employees can afford essential medications.
  • Maternity Benefits: Coverage for prenatal and postnatal care, childbirth expenses, and newborn care, offering support to employees during a crucial phase of their lives.
  • Dental and Optical Coverage: Reimbursement for dental check-ups, treatments, and optical expenses, promoting overall health and well-being for your team.
  • Mental Health Coverage: Increasingly recognized as an essential aspect of overall health, some policies may include coverage for mental health consultations and treatments.
  • Preventive Care: Some plans may offer coverage for preventive health check-ups and screenings, encouraging early detection of potential health issues.
  • Chronic Condition Management: Coverage for the management and treatment of chronic medical conditions, supporting employees with ongoing health needs.
  • Rehabilitation Services: Coverage for rehabilitation and physiotherapy services, aiding employees' recovery from accidents or injuries.
  • Wellness Programs: Some insurers may provide access to wellness programs, promoting healthier lifestyles and preventive care.

  • Coverage Add-ons: Discuss the availability of optional coverage add-ons that SMEs can consider to enhance their insurance plans. Examples may include maternity coverage riders, dental and optical riders, critical illness coverage, and international medical coverage for employees traveling abroad.
  • Claim Process and Support: Explain the claim process for SME Medical Insurance, highlighting the ease of filing claims and the support provided by the insurance company throughout the process. Emphasize the importance of keeping detailed records and receipts for seamless claim settlements.
  • Pre-existing Conditions: Clarify the policy's stance on pre-existing medical conditions, as some plans may offer coverage after a waiting period or exclude specific conditions altogether.
  • Employee Participation: Encourage SMEs to involve their employees in the decision-making process when selecting medical insurance plans. Discuss the benefits of offering multiple plan options to accommodate different employee needs.
  • Premiums and Cost Management: Explain factors that can influence premium costs, such as the size of the company, age demographics, and selected coverage options. Offer tips on managing costs while ensuring adequate coverage.
  • Network of Providers: Highlight the advantages of partnering with insurance providers that have a vast network of healthcare facilities and specialists. Emphasize the convenience and accessibility of services through a comprehensive network.
  • Renewal and Policy Review: Advise SMEs to regularly review their medical insurance policies and assess whether the coverage remains suitable for their evolving needs. Explain the process of policy renewal and the opportunity to make adjustments as required.
  • Employee Wellness Initiatives: Promote the integration of wellness initiatives within the SME, as some insurance providers may offer discounts or incentives for companies that actively promote employee health and well-being.
  • Employee Education and Communication: Stress the importance of educating employees about the benefits and coverage provided by the SME Medical Insurance plan. Encourage open communication channels to address any queries or concerns.
  • Value-Added Services: Mention any value-added services offered by the insurance provider, such as health and wellness resources, online portals for claims and policy management, or 24/7 customer support.
  • Group Insurance Benefits: Discuss the advantages of group insurance for SMEs, including potential cost savings, simplified administration, and the ability to negotiate better terms due to the collective buying power.
  • Compliance and Legal Considerations: Briefly touch on the legal and compliance aspects of providing medical insurance to employees, including the relevant regulations and tax implications.

  • Pre-existing Conditions: Medical conditions that existed before the insurance coverage began may be excluded for a certain waiting period, during which treatment for those conditions will not be covered.
  • Routine Check-ups and Preventive Care: Routine health check-ups, vaccinations, and preventive services may not be covered by basic SME Medical Insurance plans.
  • Cosmetic Procedures: Elective or cosmetic procedures, such as plastic surgery for non-medical reasons, are generally excluded from coverage.
  • Dental and Vision Care: Basic SME Medical Insurance may not include comprehensive dental and vision care. Separate dental and vision insurance plans may be necessary for such coverage.
  • Pregnancy and Maternity Care: Some policies may exclude coverage for pregnancy-related services, maternity care, and childbirth expenses. Maternity coverage may be available as an add-on or higher-tier option.
  • Infertility Treatments: Treatments for infertility, such as in vitro fertilization (IVF), are often excluded from standard medical insurance plans.
  • Experimental or Investigational Treatments: Medical procedures or drugs that are considered experimental or investigational may not be covered.
  • Injuries from High-Risk Activities: Injuries sustained during high-risk activities like extreme sports may be excluded from coverage.
  • Mental Health and Behavioural Disorders: Some policies may have limited coverage for mental health treatments, counselling, and behavioural disorders.
  • Substance Abuse and Rehabilitative Services: Treatment for substance abuse or rehabilitative services for addiction may not be covered or may have limited coverage.
  • Self-Inflicted Injuries: Medical expenses resulting from self-inflicted injuries or attempted suicide may be excluded.
  • Injuries from War or Terrorism: Injuries sustained during acts of war or terrorist activities are generally excluded.
  • Injuries from Hazardous Occupations: Injuries resulting from engaging in hazardous or high-risk occupations may not be covered.
  • Non-Prescription Medications: Over-the-counter medications that do not require a prescription are typically excluded from coverage.
  • Weight Loss Treatments: Non-medically necessary weight loss treatments, such as bariatric surgery for cosmetic purposes, may not be covered.
  • Chronic Conditions in Waiting Period: Some policies may have a waiting period for coverage of certain chronic conditions, meaning that treatment for those conditions will not be covered during that time.

The "Period of Insurance" in the context of SME Medical Insurance refers to the specific duration for which the insurance policy provides coverage. It is the time period during which the insurance policy is active, and the insured SME and its employees are eligible to claim benefits as per the terms and conditions of the policy.

The "Sum Insured" is a critical component of SME Medical Insurance and refers to the maximum amount of coverage provided by the insurance policy for medical expenses incurred by the insured employees during the policy period. It represents the total monetary limit that the insurance company will pay for eligible medical treatments and services covered under the policy.

  • Comprehensive Health Coverage: SME Medical Insurance provides comprehensive health coverage for employees, including hospitalization, outpatient treatments, prescription medications, and other essential healthcare services.
  • Attract and Retain Talent: Offering medical insurance as a benefit can help SMEs attract and retain top talent, as employees value access to quality healthcare for themselves and their families.
  • Employee Well-being: Providing medical insurance shows that the SME cares about the well-being of its workforce, fostering a positive work environment and boosting employee morale and productivity.
  • Financial Protection: SME Medical Insurance offers financial protection to employees against unexpected medical expenses, reducing the financial burden during times of illness or accidents.
  • Preventive Care: Some policies include coverage for preventive health check-ups and screenings, encouraging early detection of health issues and promoting a proactive approach to healthcare.
  • Prompt Access to Healthcare: With medical insurance, employees can access medical services promptly, reducing waiting times for treatments and consultations.
  • Flexibility and Customization: SMEs can choose from various insurance plans with different coverage levels, allowing them to tailor the policy to meet their specific needs and budget.
  • Network of Providers: Insurance providers often have a network of healthcare providers and hospitals, giving employees access to a wide range of medical services.
  • Maternity Coverage: Many SME Medical Insurance plans offer maternity benefits, covering prenatal and postnatal care, childbirth expenses, and newborn care.
  • Employee Retention and Loyalty: Offering medical insurance demonstrates the company's commitment to employee welfare, fostering loyalty and reducing employee turnover.
  • Tax Benefits: In some regions, SMEs may enjoy tax deductions or incentives for providing medical insurance to their employees.
  • . Peace of Mind: Having medical insurance gives employees peace of mind, knowing that they have financial protection in case of medical emergencies or health-related issues.
  • Additional Value-Added Services: Some insurance providers offer value-added services such as health and wellness programs, online health portals, and 24/7 customer support.
  • Family Coverage Options: Some SME Medical Insurance plans allow employees to extend coverage to their dependents, providing health protection for their families.
  • Enhanced Productivity: A healthy workforce is a more productive workforce, and medical insurance contributes to improved overall health and reduced absenteeism.

  • Policy Terms and Conditions: SMEs should carefully review and understand the terms and conditions of the SME Medical Insurance policy. Pay close attention to coverage limits, waiting periods, exclusions, and the claim process.
  • Customization Options: Insurance providers may offer customization options to tailor the policy to the SME's specific needs. Consider selecting coverage options that align with the medical requirements of the employees.
  • Employee Involvement: Involve employees in the decision-making process regarding the choice of medical insurance plans. Seek feedback to understand their healthcare needs and preferences.
  • Renewal and Continuity: Ensure timely policy renewals to avoid any gaps in coverage. Notify employees about renewal dates and any changes in coverage.
  • Preventive Care Benefits: Emphasize the importance of preventive care covered by the policy. Encourage employees to undergo regular health check-ups for early detection of health issues.
  • Network of Providers: Familiarize employees with the network of healthcare providers available under the insurance plan. Inform them about facilities where they can access cashless services.
  • Emergency Contact Information: Provide employees with emergency contact details of the insurance provider for quick assistance during emergencies.
  • Claim Process: Educate employees about the claim process, required documentation, and timelines for claim submission and settlement.
  • Coverage Communication: Clearly communicate the scope of coverage to employees. Make sure they are aware of what is covered and any specific conditions or treatments excluded from the policy.
  • Wellness Initiatives: Promote wellness programs and initiatives within the SME to encourage a healthier lifestyle among employees, reducing the likelihood of medical issues.
  • Employee Privacy: Ensure that employee health information is kept confidential and handled in compliance with data protection regulations.
  • Insurance Support Team: Make employees aware of the insurance support team or representatives available to address their queries and concerns regarding the policy.
  • . Policy Updates: Stay informed about any changes in the insurance policy, coverage, or terms, and communicate them promptly to employees.
  • Emergency Preparedness: Have a plan in place to handle medical emergencies, including contact details of nearby hospitals and medical facilities.
  • Regular Evaluation: Periodically assess the adequacy of the Sum Insured and coverage options based on the changing needs of the SME and its workforce.
SME Medical Insurance is a valuable investment that protects both the company and its employees. By providing comprehensive coverage and promoting employee health and well-being, SMEs can create a positive and supportive work environment, enhancing productivity and fostering loyalty among their valuable team members.



The Reimbursement Claim Process:

  • Medical Treatment: The insured individual (employee or dependent) undergoes a medical treatment or procedure in a hospital or clinic.
  • Immediate Notification: If possible, notify the insurance company about the treatment or procedure. While this might be more critical for cashless claims, it can help in smoothening the reimbursement process as well.
  • Gather Documents: Accumulate all the necessary medical documents, which includes bills, prescriptions, test reports, and others.
  • Claim Form Completion: Obtain the reimbursement claim form (usually from HR or directly from the insurer) and fill it out accurately.
  • Document Submission: Submit the completed claim form along with all supporting medical documents to the insurer. This might be done directly or through the company's HR or administrative department.
  • Claim Assessment: The insurance company will review the submitted claim, checking it against the policy's terms and conditions.
  • Approval or Rejection: After assessment, the insurer will communicate their decision - whether the claim is approved, partially approved, or rejected.
  • Reimbursement: If approved, the insurance company will reimburse the claimed amount to the insured.
Claims Checklist:
  • Claim Form: A duly filled claim form.
  • Medical Bills: Original itemized bills from the healthcare provider.
  • Discharge Summary: If hospitalization was involved, a summary detailing the patient's treatment course and condition upon discharge.
  • Prescriptions: Detailed prescriptions provided by the treating physician, indicating recommended treatments or medications.
  • Diagnostic Reports: Reports from any diagnostic tests, such as blood tests, X-rays, MRI, etc.
  • Pharmacy Bills: If medications were purchased outside the hospital, detailed pharmacy receipts/bills are required.
  • Medical History: In some cases, especially if the treatment relates to a pre-existing condition, previous medical records or history might be requested.
  • Identification: Sometimes, proof of identity or employment might be necessary, such as an employee ID.
  • Treatment Details: Any additional documentation that provides clarity about the treatment procedure, especially if it's specialized or uncommon.
  • Policy Information: Including policy number and any other pertinent details that can facilitate the processing of the claim.
Always consult with the HR or administrative department of the SME or the insurance company directly for specifics, as the process and required documentation can differ based on the policy's terms and the insurer's practices.