We offer following Insurance policies

Association Liability Insurance

Association liability insurance provides an effective insurance solution to cover a variety of organisations fall within the term "associations", including professional bodies, sporting associations, not-for-profit organisations and associations representing trade industries along with charitable trusts.

The policy includes any past, present or future director, secretary, officer, trustee committee member or employee of an association or any other person acting on behalf of the association or at the direction of management. The association is covered for the cost of indemnifying its officer.

Summary of cover              

Professional Indemnity – covers the insured organisation for claims for damages made against it alleging financial loss arising from negligence in the conduct and execution of its business

Officers Liability – covers individual committee members and officers against personal liability for claims for damages made against them arising from the discharge of their duties, provided they are not entitled to be otherwise indemnified

Organisation Reimbursement – covers the insured organisation where it indemnifies its officers for claims for damages made against them arising from the discharge of their duties on its behalf

 

On request, with additional payment of premium, the policy can be extended to cover various optional extentions namely

  • Advancement of defence costs and rep expenses
  • Association failure to indemnify an insured person
  • Bail bond and civil bond costs
  • Breach of contract defence costs
  • Business crisis consultant fees
  • Dishonesty of insured persons
  • Emergency defence costs & representation expenses
  • Joint venture liability
  • Fraud investigator expenses

This poliy does not cover certain losses such as

  • Bodily injury and property damage
  • Employers liability
  • Intentional misconduct
  • Known claims and circumstances
  • Arising directly or indirectly from or in respect of the Insured's liability as owner or operator of any aircraft,marine craft or motor vehicle of any kind.
  • Arising directly or indirectly from or in respect of Pollution.
  • War and terrorism

The coverage is usually provided for a period of one year.

The sum insured is referred to as Limit of Indemnity. This limit is fixed per accident and per policy period which is called Any One Accident (AOA) limit and Any One Year (AOY) limit respectively.

This is important because defence costs can be very significant, and are unlikely to be recoverable in full from the claimant, whether or not the claim is justified.

Association Liability Insurance, also known as Directors and Officers (D&O) Insurance for associations, provides coverage against legal claims arising from the decisions and actions taken by the directors, officers, and governing bodies of nonprofit organizations and associations. Here are some important points to consider:

  • Nonprofit Focus: Association Liability Insurance is specifically designed for nonprofit organizations, including professional, trade, social, and charitable associations. It covers the unique risks these entities face due to their structure and operations.
  • Protection for Leaders: The policy protects the personal assets of directors, officers, and volunteers from legal actions taken against them in their official capacities.
  • Coverage Scope: Association Liability Insurance covers a range of claims, including allegations of mismanagement, breach of fiduciary duty, financial misstatements, negligence, wrongful termination, and discrimination.
  • Variety of Entities: The insurance is suitable for a variety of nonprofit organizations, such as industry associations, homeowner associations, charitable foundations, educational institutions, and religious groups.
  • Legal Expenses: The policy covers legal defense costs, settlements, and judgments related to covered claims. It helps protect the financial health of the association and its leaders.
  • Dual Protection: The insurance provides dual protection by covering both the organization and its individual directors and officers. This separation of coverage helps prevent conflicts of interest.
  • Claim Examples: Claims could arise from allegations of financial mismanagement, conflicts of interest, discrimination in hiring, firing, or membership, violation of bylaws, or failure to comply with regulations.
  • Exclusions: Certain exclusions may apply, such as intentional illegal acts, bodily injury claims, property damage claims, and claims related to sexual harassment or deliberate misrepresentation.
  • Tailored Policies: Policies can be tailored to meet the specific needs of different nonprofit associations, including the size of the organization, its activities, and potential exposure to risks.
  • Regulatory Compliance: Association Liability Insurance can aid in ensuring compliance with governance standards and regulations, promoting transparent decision-making.
  • Financial Stability: By offering financial protection to leaders, the insurance encourages qualified individuals to take up leadership positions in nonprofit organizations without undue fear of personal liability.
  • Changing Landscape: As the nonprofit sector evolves, the insurance coverage must also adapt to address new challenges and risks faced by associations.
  • Risk Management: Insurance providers often offer risk management resources and advice to help associations mitigate potential liabilities and avoid situations that could lead to claims.
  • Claims Process: In case of a claim, policyholders should promptly inform the insurer, provide necessary documentation, and cooperate throughout the claims process.

Association Liability Insurance is a crucial tool for nonprofit organizations to safeguard their leadership and financial stability. Properly tailored coverage can provide reassurance to directors, officers, and volunteers, allowing them to focus on advancing the mission of the association.

Association Liability Insurance protects associations and their directors, officers, employees, and volunteers against the potential liabilities they face in the course of their duties. This insurance often covers claims arising from alleged wrongful acts, errors, omissions, breaches of duty, misleading statements, and similar acts committed by the insured individuals or the association itself.

The Claim Process:

  • Immediate Notification: As soon as you become aware of a potential claim or a circumstance that might lead to a claim, notify your insurance provider immediately. This is often a policy condition, and delays could affect coverage.
  • Gather Information: Document all details regarding the claim or circumstance, including the nature of the allegations, involved parties, dates, and potential witnesses.
  • Legal Counsel: Depending on your policy, the insurer might provide legal representation. It's important to coordinate with them before seeking your own legal advice.
  • Cooperate with Insurer: Work closely with your insurance provider, supplying all necessary information and adhering to their guidance. They will assess the claim, determine its validity, and decide on the next steps.
  • Defense & Settlement: If the claim progresses to a lawsuit, your insurer will typically handle the defense, including appointing legal counsel, if this is included in the policy. If a settlement is possible, they will negotiate on your behalf, within the policy limits.
  • Resolution: The claim will eventually be resolved either through a legal judgment, a settlement, or a claim dismissal. Depending on the claim's outcome and your policy, your insurer will handle costs, damages, or settlements, subject to policy limits and deductibles.
The Claim Checklist:

To effectively handle a claim under Association Liability Insurance, consider the following checklist:
  • Policy Details: Always have your policy number, coverage limits, and contact information for your insurance provider accessible.
  • Detailed Report: Prepare a comprehensive report of the incident or allegations leading to the claim. Include dates, involved parties, a description of the alleged wrongful act, and any immediate actions taken.
  • Documentation: Gather all relevant documentation, such as contracts, emails, meeting minutes, correspondence, or any other evidence related to the claim.
  • Claim Form: Most insurers require a specific claim form to be completed. Ensure it's filled out accurately and in its entirety.
  • Witness Statements: If applicable, collect statements from potential witnesses who can provide context or clarity regarding the allegations.
  • Legal Notices: Preserve any legal notices, letters of demand, or other formal documents you receive related to the claim.
  • Communication Logs: Document all communications related to the claim. This includes interactions with the complainant, other involved parties, your insurer, legal counsel, and others.
  • Legal & Professional Fees: If you've incurred any related costs, such as legal fees (outside of those provided by the insurer), maintain a clear record and retain receipts.
  • Updates: Keep your insurer updated on any developments related to the claim, especially if there are changes in the potential liability or if additional facts emerge.
  • Safety & Compliance Documents: Demonstrate that the association was complying with legal and regulatory requirements, which could be pivotal in defending certain claims.
Remember that policies and their terms can vary among insurers. Always be familiar with the specific provisions, exclusions, and requirements of your Association Liability Insurance policy. This will ensure you're adequately prepared in the event of a claim and can navigate the process more effectively.

Bankers Blanket Bond Insurance

Bankers Blanket Bond Insurance policy provides indemnity for the direct financial loss of money &/or securities sustained by the insured bank and discovered during the period specified in the policy. Banks and Financial Institutions recognize the risks associated with their operations and the exposures from within as well as external. It is therefore important that a risk transfer mechanism is set in place to safeguard against all the odds. The Banker's Blanket Cover is purposely designed for the banks and financial institutions considering their unique needs for coverage. Bankers Blanket Cover covers various “insuring clauses” to encompass various contingencies to suit specific needs.

Infidelity of Employees: This clause provides coverage for any loss due to misappropriation or embezzlement by dishonesty or criminal act of the insured's own employee(s).

On premises: This clause provides coverage for loss &/or damage to insured's property including money and/or securities belonging to, or in the custody of bank due to various perils including Fire, Riot & Strike, Malicious damage, terrorist act, burglary ,theft ,robbery or hold-up. Whilst in the premises where the insured carries on business and other specified places which should clearly be defined while opting for this clause.                     

In-transit: This clause provides coverage for loss &/or damage to insured's property including money and/or securities if they are lost ,stolen, mislaid, misappropriated or made away with, whilst in transit to and from premises along the defined geographical area, in the hands of its employees whether by negligence or fraud of the employees.

Forgery and Alteration: This clause provides coverage for loss caused due to forgery or alteration (forgery means the forging or fraudulent alteration of any document or the uttering of any forged or fraudulently altered document by the employee(s) whereby one obtains possession of monies or goods.) It covers losses suffered as a result of payment of bogus, fictions, forged cheques or drafts as also forged endorsements on genuine cheques or drafts or FDRs.

Securities: This clause covers securities of the insured (Stock, Certificates, Bonds, and other Governmental guaranteed authority stocks etc.) whilst in insured premises or others due to loss &/or damage resulting from named calamities.

Counterfeit Currency: This clause provides coverage for loss resulting from the acceptance of counterfeit currency by the teller or other charged employee of the insured provided normal and standard procedures and precautions are fully exercised.

Office and Contents: This clause provides coverage for loss &/or damage caused by fire and other perils to the office. The contents of the insured's premises should specifically be named whilst opting for this coverage.                                                                                      

Hypothecated Goods : Covers losses suffered due to fraudulent or dishonest act of employees in respect of goods or commodities pledged or hypothecated to the insured bank and under its control.                                                                                     Registered

Postal Service : Covers loss of registered postal sending by robbery, theft or any other cause not specifically excluded, provided that each post parcel shall be insured with the post office.                    

Appraisers : Covers loss due to infidelity or criminal act on the part of appraisers, provided that such appraisers are on the bank's approved list.  

Agents : Covers loss due to infidelity of criminal acts on the part of Agents and pigmies Collectors.                                                                                                                                                                                 

The following additional perils can be covered on payment of an additional premium:

  • Losses due to flood, inundation, hurricane, typhoon, storm, tempest, tornado and cyclone.
  • Losses due to earthquake - Fire & Shock                                                    
  • Separate sub-limits within the overall limit could be considered for other extensions, for instance, “Automated Teller Machines”, “Safe Deposit Vaults”, “Professional Indemnity” and “Computer Crimes”

This policy does not cover : Unexplained losses War, terrorism and sabotage

The coverage is usually provided for a period of one year.

The proposer has to select a basic sum insured which will apply to various sections of the policies. This sum insured should represent the maximum amount of loss which could be suffered by the bank due to any single incident covered under thru various sections . The sum insured under Section registered Postal service, Appraisers and Agents is fixed at a percentage of the basic sum insured.

A package policy designed specially to cover the risks related to banking sector and Financial Exchanges. A single policy covering all branches of the particular institution. Retroactive period facility available whereby losses discovered during policy period due to an incident occurring in earlier period but after inception of first policy, also become payable, provided the policy has been continuously renewed with same company without break.

Cancellation
There is no cancellation condition under this policy.

Bankers Blanket Bond (BBB) Insurance is a specialized form of insurance that provides coverage for banks and other financial institutions against a range of financial risks, such as employee dishonesty, robbery, forgery, computer fraud, and other criminal acts. Given the sensitive nature of financial institutions and the array of risks they face, this form of coverage is essential for their protection.

The Claim Process:

  • Immediate Notification: Upon discovering a potential loss or any suspicious activity, notify your insurance company promptly. Early notification aids in quick resolution and investigation.
  • Secure the Scene and Evidence: Whether it's a physical crime scene (e.g., after a robbery) or digital (e.g., after cyber fraud), ensure everything is preserved for investigation. This includes not tampering with evidence and restricting access.
  • Document the Incident: Create a thorough report detailing the occurrence, including dates, times, involved parties, nature of the loss, and any other relevant details.
  • Internal Investigation: Conduct an internal review to determine the scope of the loss and identify any possible lapses in security or protocol.
  • Law Enforcement: For criminal activities, it's essential to involve the appropriate law enforcement or regulatory authorities.
  • Submit the Claim: Fill out the claim form provided by your insurance provider, attaching all relevant evidence, internal reports, police reports, and any other necessary documentation.
  • Insurer's Investigation: The insurance company might conduct its own investigation, possibly involving forensic accountants, cybersecurity experts, or other specialists.
  • Resolution: Once the insurer has assessed the claim, determined its validity, and calculated the loss amount, they will process the claim payment, subject to policy terms, conditions, and deductibles.
The Claim Checklist:

To ensure a smooth claim process with a Bankers Blanket Bond Insurance, follow this checklist:
  • Policy Details: Have your policy number, terms, conditions, and contact details of your insurance provider ready.
  • Detailed Incident Report: A comprehensive report of the incident, including how it was discovered, who was involved, the nature and extent of the loss, and any immediate actions taken.
  • Photographic & Video Evidence: Visual evidence of physical crime scenes or damages.
  • Electronic Logs & Digital Evidence: For cyber fraud or computer crimes, retain server logs, access records, transaction details, and any other relevant electronic evidence.
  • Claim Form: Ensure you complete the insurer's specific claim form thoroughly and accurately.
  • Witness Statements: Gather accounts from any witnesses or involved parties.
  • Police or Regulatory Reports: Any reports or official documentation provided by law enforcement or regulatory authorities.
  • Internal Investigation Results: Findings from your internal review, including any identified security lapses or protocol breaches.
  • Communication Records: Document all interactions related to the incident and claim, such as communications with staff, the insurer, authorities, and any other involved parties.
  • Financial Records: Relevant financial documents or transaction records that can validate the claimed loss.
  • Security Protocols & Training Records: Proof of existing security measures, employee training, and compliance, which can support your claim and show due diligence.
  • Recovery Efforts: Any efforts or measures taken post-incident to recover lost assets or funds.
Given the complexities associated with financial institutions, it's vital to be well-versed with the specifics of your Bankers Blanket Bond Insurance policy. Thorough documentation and timely actions can significantly aid the claims process and increase the likelihood of a favorable resolution.

Burglary Insurance

This Burglary policy provides insurance protection against incidents of theft to your property.

Summary of cover

This policy covers loss or damage to the property insured whilst contained in the specified business or trade premises arising from:

  • Theft consequent upon actual, forcible and violent entry into the premises
  • Theft or any attempt thereat by a person feloniously concealed on the said premises
  • Resulting of armed robbery
  • Resulting in damage to the property insured and premises due to such Theft or any attempt thereat.

Premises mentioned shall not include any yard, garden, outbuilding, or other appurtenances unless specifically included in the schedule.

You can either insure your property on Full Value or First Loss basis:

  • Full Value Basic
  • This basis is adopted when there exists a possibility of your entire property insured being stolen at any one time. You must ensure adequacy of the sum insured since the insurance will be subject to the Average Clause and you will not be fully indemnified at the time of loss if the property is under insured. The correct sum insured should be what you consider to be the highest value at risk at any one time.

  • First Loss Basis

This basis is adopted when is it not possible for your entire property insured to be stolen at the same time. The sum insured shall be based on your assessment.

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The following additional perils can be covered on payment of an additional premium:

  • Riot & Strike

This poliy does not cover certain losses such as

  • To goods held in trust/commission, jewellery, curios, title deeds, business books unless specifically insured.
  • Recoverable under Fire/Plate glass insurance policy
  • By abstraction from a safe using a key or duplicate key, unless it is obtained by violence or threat
  • Due to shop lifting, acts involving you/your family members/ your employees
  • Due to War perils, Riot & Strike (covered by payment of additional premium), Acts of God, Nuclear perils.

 This policy does not cover certain losses such as:


  • The amount of the excess as specified in the policy document
  • Gold or silver articles, precious metals and any other articles which are made of precious metals, medals, coins, sculptures, rare books of any kind
  • Loss or damage caused by wear and tear or gradual deterioration
  • Loss or damage caused by the sack, loot, pilferage, etc.
  • Unexplained losses or damages due to errors, omissions
  • Theft or attempted theft from open spaces, garden, yards, etc.; unless the contents thereof are specifically mentioned in the policy document
  • Loss or damage directly or indirectly caused by or arising from any corruption, destruction, or distortion
  • Goods held in trust, cash, jewellery, title deeds, business books, unless they are specifically insured
  • Loss, damage, or expense of whatsoever nature directly or indirectly by any act of terrorism or war
  • Loss or damage caused to insured property due to breach of trust or misfeasance by the insured
  • Loss of money from safe following the use of the key unless such key has been obtained by violence
  • Any loss or damage directly or indirectly happens to the premises from the nuclear weapon material
  • Any loss or damage to glass, plate, or any decoration thereon
  • Consequential loss or damage or legal liability of any type
  • Loss or damage caused by loot, sack, spillage, or pilferage

Duration of cover is for one year. You need to renew your insurance policy annually.

You can either insure your property on Full Value or First Loss basis:


1. FULL VALUE BASIS

This basis is adopted when there exists a possibility of your entire property insured being stolen at any one time. You must ensure adequacy of the sum insured since the insurance will be subject to the Average Clause and you will not be fully indemnified at the time of loss if the property is under insured. The correct sum insured should be what you consider to be the highest value at risk at any one time.


2. FIRST LOSS BASIS

This basis is adopted when is it not possible for your entire property insured to be stolen at the same time. The sum insured shall be based on your assessment.   

Burglary policy provides financial support in case there is any loss/damage caused to your insured property. If you buy burglary insurance for your business premises, it covers the damage(s) caused to goods, furniture, and property within the premise of your business.

Cancellation

You may cancel your policy by giving written notice to the insurer. Upon cancellation, you are entitled to a refund of the premium less premium based on our short period rates for the period of the policy which has been in force.

Burglary insurance provides coverage against property loss or damage resulting from theft or attempted theft accompanied by visible signs of forced entry or exit. This type of insurance is crucial for homeowners, renters, and businesses wanting to protect their assets and valuables.

The Claim Process:

  • Immediate Action: If you discover a burglary, your first step should be to ensure your safety. If the burglar might still be around, leave the premises immediately and call the police.
  • Notify the Police: Report the burglary to the local police or appropriate law enforcement agency. They will typically inspect the scene and create an official report.
  • Document the Scene: Once it's safe, take photographs or videos of the affected areas, especially any signs of forced entry like broken windows or doors. Document any damages and items that were stolen.
  • List Stolen/Damaged Items: Prepare a detailed inventory of all items that were stolen or damaged. Include descriptions, values, and, if possible, receipts or proofs of purchase for these items.
  • Contact the Insurance Company: Notify your insurance provider about the burglary as soon as possible. They will guide you through the claims process, which may include filling out a claim form.
  • Insurer's Assessment: The insurance company may send an adjuster to assess the damage and validate the claim.
  • Submit Required Documents: Provide the insurance company with all necessary documentation, including the police report, photographic evidence, the list of stolen/damaged items, and any relevant receipts.
  • Claim Settlement: Once the insurer has validated the claim and assessed the loss, they will process the payment, subject to policy terms, deductibles, and conditions.
The Claim Checklist:

For an efficient claim process in the context of burglary insurance, consider the following checklist:
  • Policy Details: Keep your insurance policy number, coverage limits, and contact information for your insurance provider on hand.
  • Police Report: Obtain an official report from the police detailing the burglary incident.
  • Photographic/Video Evidence: Capture clear visuals of the scene, especially signs of forced entry and damages.
  • Detailed Inventory: List all stolen or damaged items with descriptions, model numbers, serial numbers (if available), and their estimated value.
  • Receipts/Proof of Purchase: Gather receipts, warranties, or any other proofs of purchase for the stolen/damaged items.
  • Claim Form: Fill out the insurer's specific claim form accurately and thoroughly.
  • Witness Statements: If there were any witnesses to the burglary or any suspicious activity, obtain their accounts.
  • Communication Logs: Document any interactions with the insurer, adjusters, law enforcement, and other relevant parties.
  • Repair Estimates: If there are damages to the property (like broken windows or doors), get repair estimates from qualified professionals.
  • Security Measures: If you had security devices in place (like alarms or security cameras), provide their details and any potential footage of the incident.
  • Prior Incidents: If there were previous burglaries or security issues at the property, document them as they could be relevant.
It's important to remember that each insurance provider may have specific requirements and steps for the claims process. Always refer to your individual policy's terms and conditions and maintain open communication with your insurer throughout the process.

Carriers Liability Insurance

The insured is covered and indemnified against the legal liability for actual and physical loss of or damage to goods or merchandise directly caused by fire and or accident to the vehicle registered under the number stated in the schedule whilst such goods or merchandise are actually transported in the said vehicle.The cover will commence with the loading of cargo on the vehicle and will be in force until unloading of the cargo at the discharging point or expiry of seven days after the first arrival of the vehicle at the destination town which ever may occur first.

  • Damage to cargo directly caused by fire, explosion or accident to the carrying vehicle
  • Carrier's liability for cargo
  • Cargo salvage, transhipment, emergency storage costs
  • Financial loss due to the lost freight in respect of the damaged part of the cargo
  • Legal and other costs, incurred in the litigation against the claimants
  • Costs of average adjusters
  • Breakage due to improper handling
  • Flood or water damage or damage by other cargo

On request, with additional payment of premium, the policy can be extended to cover various optional extentions namely

  • Legal Cost
  • Removal of Debris
  • Liability of subcontractors carrying on behalf
  • Strikes as provided in the Institute Strikes Clauses (Cargo)

This poliy does not cover certain losses such as

  • Fire or accident has arisen on account of negligence of the insured.
  • Such damage or loss has been caused due to negligence or criminal acts of the insured's servants.
  • That the vehicle is damaged by fire or explosion or accident.
  • That a claim in respect of the motor vehicle thereof is admitted under motor comprehensive insurance policy covering the vehicle.
  • Liability in respect of damage to property belonging to insured or his employees or in his control
  • Inherent defect or vice, wear and tear, deterioration, spontaneous combustion or decay of perishable goods.
  • Consequential loss arising from loss or damage to goods
  • Any consequence of riots, strikes, war, ionising radiations.
  • Goods which may be illicit or illegal or smuggled

The coverage is usually provided for a period of one year.

The sum insured is referred to as Limit of Indemnity. This limit is fixed per accident and per policy period which is called Any One Accident (AOA) limit and Any One Year (AOY) limit respectively.  

Every freight forwarder, carrier or warehousing company needs a carriers' liability insurance, because without valid and adequate insurance protection they would, in practice, not receive any transportation orders.Limits of liablity can secure a company's survival, this is particularly true for warehouse keepers, as they could otherwise be faced with unlimited liability in the case of loss.

Premium may vary, depending on Limit of liability/Aggregate Limit for the period of insurance Any additional cover selected

Carriers Liability Insurance provides protection to carriers against their legal liability for loss or damage to goods in their custody during transit (by road, rail, air, or sea). This insurance is essential for transportation businesses, including shipping companies, trucking businesses, and courier services, among others. It covers liabilities arising due to factors such as theft, mishandling, fire, and other perils.

The Claim Process:

  • Immediate Notification: In the event of an incident leading to potential liability, notify your insurance provider as soon as possible.
  • Document the Incident: Make a detailed account of what happened, including dates, times, locations, and any involved parties or witnesses.
  • Gather Evidence: Collect evidence such as photographs of the damaged goods, the carrier vehicle, and the environment where the incident took place.
  • Obtain Statements: If there were any witnesses or relevant personnel, obtain statements from them regarding the incident.
  • Police Report: In cases of theft or other criminal activities, file a report with the local law enforcement and get a copy for your records.
  • Contact Affected Parties: Communicate with the owner of the goods about the incident and your intended course of action.
  • Submit the Claim: Complete the insurance company's claim form, providing all the relevant details and attaching necessary documentation.
  • Insurer's Assessment: The insurance company might send an adjuster or an investigator to evaluate the claim, especially if the value is high or the circumstances are complex.
  • Resolution: Once the insurer has assessed and verified the claim, they will determine the compensation amount based on the policy's terms and limits.
The Claim Checklist:

To streamline the claim process for Carriers Liability Insurance, adhere to the following checklist:
  • Policy Details: Ensure you have your policy number, terms, conditions, and contact information for your insurance provider at the ready.
  • Detailed Incident Report: Document a comprehensive account of the incident, noting how the loss or damage occurred.
  • Photographic Evidence: Capture clear images of the damage, the carrier vehicle, the loading/unloading process (if relevant), and any other pertinent details.
  • Bill of Lading/Consignment Note: This is the document that details the nature, quantity, and destination of the goods being carried.
  • Delivery Receipt: If the goods were delivered but were damaged upon arrival, the delivery receipt would usually have a note of this damage.
  • Police Report: Obtain an official police report if the loss or damage resulted from a criminal act.
  • Witness Statements: Document accounts from any witnesses or relevant staff involved in the transit or handling of the goods.
  • Estimates of Damage: Get an estimate or invoice for repairing or replacing the damaged goods, preferably from a recognized or accredited entity.
  • Communication Logs: Maintain a record of all communications regarding the incident and claim, whether with the client, third parties, or the insurer.
  • Cargo Description: Detailed description and value of the damaged or lost cargo.
  • Past Incidents: If there have been previous similar incidents or claims, having this information may be relevant to the current claim.
  • Claim Form: Complete the claim form provided by the insurer accurately and in its entirety.
Remember, each insurance provider may have its own specific requirements and procedures. Always familiarize yourself with your policy's terms and conditions and liaise closely with your insurer throughout the claims process.

Credit Insurance

Credit Insurance protects companies and financial institutions against customer defaults. It is a guarantee that our Policyholder will be paid, subject to the merchandise shipped or services rendered to their customers.A comprehensive credit insurance policy ensures improvement of bottom line quality, increase profits and reduce risks of unforeseen customer insolvency. It can also offer credit to new customers. This improves funding access at competitive rates. Covers the complete turnover with stipulated limits. This is done for top purchasers. For small purchases the limit is discretionary. This insurance provides coverage to large purchasers of clients. Open accounts sales-export and domestic are protected by trade insurance against non-payment from the purchaser. This can be caused due to buyer insolvency i.e. if the buyer declares bankruptcy of business, buyer doesn’t declare bankruptcy but is unable to pay (protracted default), political risk like inconvertibility of currency.

Non-payment by buyers due to:

  • Insolvency
  • Protracted Default (i.e. Late Payments)
  • Political Risks – (Optional) – Example – buyers unable to pay due to difficulty in converting their currency as a result of government intervention.

The Insured shall be indemnified for any loss or damage to the insured item while it is being used/installed at the site against unforeseen and sudden physical damage to the machinery by any cause provided the same is not specifically excluded under the Policy.

On request, with additional payment of premium, the policy can be extended to cover various optional extentions namely

  • Claim payment direct to the insured’s lending institution.
  • Debts falling due in the policy period.
  • Coverage for inventory on consignment.

This poliy does not cover certain losses such as


  • Wrongful or dishonest acts or omissions of the INSURED or its agents.
  • Any material breach of or inaccuracy regarding any warranty or representations made herein, or failure to perform or to fulfill any warranty, covenant or agreement made herein by the INSURED.
  • Insolvency or financial default of any party except the BUYER, or, if applicable, the guarantor.
  • The failure of the INSURED or its agents to comply with all the material laws and regulations in connection with the GOODS INSURED.
  • Sales made on terms of cash in advance, cash on delivery, and confirmed or
    unconfirmed irrevocable letter of credit.
  • Any BUYER that as of the first day of the POLICY PERIOD is insolvent or more
    than sixty (60) days past due in any payment obligations to the INSURED unless the total aggregate amount of such past due payment obligations does not exceed the NON QUALIFYING LOSS amount. Payment obligations that are disputed in writing will not be considered past due for the purposes of this paragraph.
  • Any receivables that are purchased or otherwise acquired by the INSURED from any other person or entity or sold or otherwise transferred by the INSURED to any other person or entity.
  • Any company, proprietorship, partnership or entity that is related or associated party and any company, proprietorship, partnership or entity that controls, is controlled by, or is in common control with the INSURED.
  • Any shipment made to the BUYER post notification from the bank that a cheque or other negotiable instrument issued by the BUYER remains unpaid for insufficient
  • Name of the INSURED BUYER and or their Directors , Partners , Proprietors not to be listed under the Credit Information Bureau (India) Limited defaulter list ( Suit Filed Accounts / Willful Defaulters List) or any other Defaulter list as complied under the local regulations as applicable in the BUYER’S country

Policies are written on a 12-month basis

Covers the complete turnover with stipulated limits

Sell more to existing customers by offering them higher credit limits. Capture new clients and expand geographically by leveraging huge database. Banks find it very attractive if receivables are protected by Credit Insurance. Better interest rates and facility limits can be negotiated with banks as it reduces the risk of default.


  • Delay in Completion coverage provides risk transfer for large projects that have significant exposures of:
    Anticipated large operational revenue streams
  • Significant project construction financing (debt or equity) for which debt service terms are preset and locked
  • Extra expense/Overhead costs for loss of expected use (personnel acquisition/retainage, use of alternative facilities, etc.)

Credit Insurance, also known as Trade Credit Insurance, is a specialized coverage that protects businesses against the risk of non-payment by their customers. It provides financial security and enables businesses to trade confidently both domestically and internationally. Here are some key points to understand about Credit Insurance:

  • Risk Mitigation: Credit Insurance mitigates the risk of customers failing to pay their trade credit debts due to insolvency, bankruptcy, protracted default, or political events.
  • Coverage Scope: The insurance covers both commercial and political risks. Commercial risks involve customer insolvency or default, while political risks encompass events like export restrictions, currency inconvertibility, and political turmoil in the buyer's country.
  • Customizable Policies: Policies can be tailored to suit the specific needs of businesses, considering factors such as industry, customer base, geographic reach, and risk tolerance.
  • Domestic and International Trade: Credit Insurance applies to both domestic and cross-border transactions, allowing businesses to expand their markets without undue financial exposure.
  • Trade Facilitation: Having Credit Insurance in place can enable businesses to offer more flexible credit terms to customers, promoting sales growth.
  • Credit Assessment: Insurance providers often assist businesses in evaluating the creditworthiness of potential customers, reducing the risk of dealing with unreliable buyers.
  • Claims Process: If a customer defaults on payment, the insured business files a claim with the insurer. The insurer evaluates the claim and compensates the insured for the loss incurred due to non-payment.
  • Premiums: Premiums are calculated based on factors like the amount of credit extended, historical loss experience, industry risk, and the quality of the insured's credit management practices.
  • Supporting Growth: Credit Insurance can support a business's growth strategy by providing financial protection against unforeseen bad debt losses.
  • Risk Management: Insurers often offer risk management services to help businesses identify potential credit risks and implement measures to reduce them.
  • Financial Stability: Credit Insurance can enhance a business's financial stability by protecting its cash flow and accounts receivable.
  • Debt Recovery: Some Credit Insurance policies include debt recovery services, where the insurer helps recover outstanding debts from defaulting customers.
  • Credit Portfolio Monitoring: Insured businesses often receive ongoing monitoring of their customers' creditworthiness, enabling proactive risk management.
  • Supplier Benefits: Having Credit Insurance can make businesses more attractive to suppliers, as it signifies a commitment to responsible credit practices.
  • Global Economic Conditions: In times of economic uncertainty, Credit Insurance becomes even more crucial as businesses face heightened credit risks.
  • Industry Variability: Different industries face varying levels of credit risk. Credit Insurance can help level the playing field by providing consistent protection.

Credit Insurance acts as a safety net for businesses, protecting them from the potential financial losses associated with non-payment of trade credit debts. It enhances business resilience, supports growth, and enables companies to navigate challenging economic conditions with confidence.

Credit insurance, often referred to as trade credit insurance or business credit insurance, provides coverage to businesses against the risk of non-payment by their customers, typically due to insolvency, protracted default, or political risks. This insurance is particularly vital for businesses extending credit to their customers.

The Claim Process:

  • Monitoring: Most credit insurers provide a platform or a system to monitor the creditworthiness of your customers. Regularly review and update this information.
  • Immediate Notification: As soon as you become aware of an issue that might lead to a potential claim (e.g., a customer's insolvency), inform your insurance provider.
  • Waiting Period: Most credit insurance policies will have a waiting period from the invoice's due date before a claim can be formally made. This period allows customers to settle late payments without triggering a claim.
  • Submit the Claim: If the waiting period elapses and the customer still hasn't paid, fill out the claim form provided by the insurer. This form typically requires details about the transaction, the customer, and the nature of the default.
  • Insurer's Assessment: The insurance provider will evaluate the legitimacy and value of the claim. They might request additional information or documents.
  • Claim Settlement: Once the claim is verified, the insurer will process and pay the claim, minus any policy deductible.
The Claim Checklist:

When making a claim for credit insurance, the following checklist can guide you through gathering the necessary documentation:
  • Policy Details: Have your insurance policy number, terms, conditions, and contact details of the insurance provider on hand.
  • Unpaid Invoice: The original invoice that the customer hasn't settled.
  • Proof of Delivery: Documentation that verifies the goods or services were delivered as per the terms of sale. This could be a delivery receipt or a service completion certificate.
  • Payment Reminders: Copies of any reminders or letters sent to the customer requesting payment.
  • Details of the Debt: A clear breakdown of the outstanding amount, including any interest or penalties if applicable.
  • Customer's Financial Status: Any information regarding the customer's financial health or solvency, especially if insolvency is the reason for non-payment.
  • Claim Form: Ensure the insurer's specific claim form is filled out completely and accurately.
  • Communication Logs: Maintain a record of all communications regarding the unpaid invoice, especially any responses or reasons given by the customer for non-payment.
  • Contract or Agreement: The original sales or service agreement that outlines the terms of sale.
  • Credit Check Reports: If available, credit check reports or any other due diligence conducted before extending credit to the customer.
  • Past Payment History: Details of previous transactions with the customer, especially if they have a history of late payments.
  • Legal Action Documentation: If you've taken or are considering legal action against the customer, provide any relevant documents.
It's essential to maintain consistent and open communication with your credit insurance provider. Understanding your policy's terms and conditions and being proactive in risk management can also assist in the smooth handling of claims.

Commercial Crime Insurance

A crime insurance policy that is designed to meet the needs of organizations other than financial institutions (such as banks). A commercial crime policy typically provides several different types of crime coverage, such as: employee dishonesty coverage; forgery or alteration coverage; computer fraud coverage; funds transfer fraud coverage; kidnap, ransom, or extortion coverage; money and securities coverage; and money orders and counterfeit money coverage.

Employee theft Cover- It includes loss of securities, money or other property by theft or forgery by the employee of the company.


Premise Cover- It includes losses from destruction, wrongful abstraction, theft of securities or money from the policyholder’s premises by third-parties.


Transit Cover- It comprises of losses from disappearance, destruction of money or security outside the policyholder’s premise by a third-party.


Depositors Forgery Coverage: It includes losses or damages which arise due to losses from instruments like cheques which are fraudulently drawn by a third-party on account of the policyholder.


Computer Fraud Coverage: It comprises of losses which a policyholder has to endure due to computer fraud made by third-party along with the expenses which the policyholder has to incur due to a violation of computer.

On request, with additional payment of premium, the policy can be extended to cover various optional extentions namely

  • Business interruption
  • Care custody and control cover
  • Client liability
  • Continuous cover
  • Contractual penalties
  • Court attendance costs
  • Data reconstitution costs
  • Erroneous funds transfer
  • Extended discovery period up to 12 months
  • Extortion
  • Interest
  • Investigation costs
  • Legal expenses
  • Loss investigator
  • New subsidiaries
  • Outsourcing
  • Partners
  • Public relations expenses
  • Run off cover for ceased subsidiaries
  • Telephone system fraud.

This poliy does not cover certain losses such as

  • Unexplained losses
  • War, terrorism and sabotage
  • Loss of Income
  • Loss due to theft or fraud of the company's partners
  • Expenses incurred by defending or in engaging any legal cases

The coverage is usually provided for a period of one year.

Suminsured can be opted on individual names or positions basis or on blanket unnamed basis.

Despite many companies having very solid internal controls there is always the possibility that these can be breached by employees or third parties. The only absolute failsafe to protect the companies’ assets is to purchase commercial crime insurance. Fraud involving computers has fast become a major issue and increased the number of frauds being reported to insurers. In addition global company downsizing and increases in takeover activity increase the probability of employee dishonesty.

Commercial Crime Insurance is a specialized type of coverage designed to protect businesses against financial losses resulting from various forms of internal and external criminal activities. It provides a safety net against theft, embezzlement, fraud, forgery, and other illicit acts that could harm a company's financial health. Here are some key points to understand about Commercial Crime Insurance:

  • Coverage Scope: This insurance covers a wide range of criminal acts, including employee theft, embezzlement, forgery, computer fraud, funds transfer fraud, and identity theft.
  • Internal and External Risks: Commercial Crime Insurance addresses both internal risks posed by employees and external risks from third parties or hackers.
  • Tailored Policies: Policies can be customized to suit the size, industry, and risk profile of the business. Coverage limits and types can be adjusted to match specific needs.
  • Employee Dishonesty: The insurance protects against financial losses arising from fraudulent activities committed by employees, such as misappropriation of funds or inventory theft.
  • Forgery and Alteration: Coverage extends to losses due to forged or altered financial instruments, such as checks or promissory notes.
  • Computer Fraud: Businesses relying on digital operations are covered against losses resulting from unauthorized access, hacking, or manipulation of computer systems.
  • Funds Transfer Fraud: Protection is provided if a cybercriminal impersonates an authorized employee to initiate fraudulent funds transfers.
  • Client Fraud: Some policies cover losses caused by client fraud, where clients or customers engage in fraudulent activities against the insured business.
  • Claim Investigation: Insurance providers often assist in investigating claims, helping businesses gather evidence and assess the extent of the loss.
  • Risk Management: Insurers may offer risk management services to help businesses identify vulnerabilities and implement safeguards against potential crimes.
  • Exclusions: Certain exclusions might apply, such as losses caused by intentional acts of the insured, losses due to normal business operations, or losses related to professional negligence.
  • Employee Training: Adequate training of employees on security protocols and fraud prevention can complement the insurance coverage.
  • Financial Protection: Commercial Crime Insurance helps businesses recover financially after falling victim to fraud or theft, reducing the impact on operations and profitability.
  • Cost-Effective: Considering the potential financial losses resulting from crime, the cost of insurance premiums is generally considered cost-effective.
  • Industry Relevance: Businesses across various industries can benefit from this insurance, especially those with sensitive financial data or valuable assets.
  • Cyber Crime Trends: The increasing prevalence of cybercrime highlights the importance of protecting against digital fraud, making Commercial Crime Insurance more relevant than ever.
  • Peace of Mind: With Commercial Crime Insurance in place, businesses can focus on growth and operations, knowing they have a safety net against potential financial losses.

Commercial Crime Insurance is a vital component of a comprehensive risk management strategy for businesses. It provides a layer of protection against criminal activities that can disrupt operations and erode financial stability. Consulting with insurance professionals can help businesses determine the most suitable coverage for their specific needs.

Commercial Crime Insurance, sometimes referred to as Fidelity Insurance, provides businesses protection against various forms of internal and external criminal activities such as theft, embezzlement, forgery, fraud, and other related crimes. This coverage is crucial for safeguarding a business's assets against losses from dishonest or criminal actions.

The Claim Process:

  • Immediate Action: Upon discovering an incident that might lead to a potential claim, ensure that the incident is fully documented. Depending on the severity, it might be necessary to involve law enforcement.
  • Notify the Insurance Provider: As soon as an incident is discovered, inform the insurer promptly, even if you're not sure of the total extent of the loss.
  • Internal Investigation: Conduct a thorough internal investigation to understand the full scope of the crime, the individuals involved, and any potential vulnerabilities in your systems that might have been exploited.
  • Document the Loss: Compile all records and evidence pertaining to the incident, ensuring you have a comprehensive view of the financial impact and circumstances of the crime.
  • Submit the Claim: Provide the insurer with a claim form, detailing the incident, the extent of loss, and any other relevant information.
  • Insurer's Assessment: The insurance provider will assess the claim, possibly involving claims adjusters or investigators to verify the authenticity and value of the claim.
  • Claim Settlement: Once the claim has been validated and assessed, the insurer will determine the compensation, considering policy limits, terms, and conditions.
The Claim Checklist:

For a thorough claim process regarding Commercial Crime Insurance, consider the following checklist:
  • Policy Details: Your insurance policy number, terms, conditions, and the contact information of your insurance provider.
  • Detailed Incident Report: A comprehensive account of the criminal activity, including dates, times, involved parties, and the discovery process.
  • Financial Records: Detailed records highlighting the financial impact of the crime. This can include bank statements, cash register logs, transaction histories, etc.
  • Evidence of the Crime: Photographic or video evidence, digital records, emails, or any other relevant data that supports the claim.
  • Witness Statements: If applicable, gather statements from any employees, customers, or other relevant parties who can provide insight into the incident.
  • Police or Law Enforcement Reports: If the crime was reported to the police or another relevant authority, provide official documentation or reports.
  • Internal Investigation Report: A detailed report on the internal investigation, highlighting findings, involved individuals, and any potential system vulnerabilities.
  • Past Incident Reports: If there were similar incidents or patterns of suspicious activity in the past, provide documentation or reports.
  • Security Measures: Details of security measures in place at the time of the incident, such as security alarms, surveillance systems, access controls, etc.
  • Claim Form: Ensure the claim form provided by the insurer is filled out accurately and completely.
  • Communication Logs: Keep a record of all interactions regarding the claim, whether with the insurer, law enforcement, involved parties, or any other relevant entity.
Remember, the terms and procedures can vary based on the insurance provider and the specific policy in place. Always familiarize yourself with your policy's specifics and maintain open communication with your insurer during the claim process.

Commercial General Liability Insurance

A standard insurance policy issued to business organizations to protect them against liability claims for bodily injury (BI) and property damage (PD) arising out of premises, operations, products, and completed operations; and advertising and personal injury (PI) liability.A CGL insurance policy will usually cover the costs of your legal defense and will pay on your behalf all damages if you are found liable—up to the limits of your policy.

  • Personal injury includes discrimination, harassment and segregation (other than employment-related)
  • Bodily injury includes humiliation, mental anguish, mental injury and shock resulting from physical injury.
  • Advertising injury includes trademark infringement

On request, with additional payment of premium, the policy can be extended to cover various optional extentions namely

  • Products-completed operations hazard
  • Medical Expenses Coverage.
  • damage to premises rented to you
  • sudden & Accidental Pollution Liability (excluding USA & Canada)
  • Coverage for additional insured when required by written contracts
  • Advertising Injury and Personal Injury Liability Coverage
  • Vendors Endorsement
  • Oral and written contractual Liability: bodily Injury/Property damage
  • Product Recall
  • Personal and Advertising Injury

This poliy does not cover certain losses such as

  • Product recall
  • Punitive damages
  • Fines and penalties
  • Motor vehicle liabilities
  • Professional Indemnity
  • Directors and Officers Liability
  • Pure financial loss
  • Employers liability
  • Gradual pollution
  • War, sabotage and terrorism
  • Expected or intended injury
  • Contractual Liability
  • Worker’s Compensation and similar laws
  • Pollution
  • damage to your property
  • damage to your product
  • damage to your work
  • Aircraft, Auto or Watercraft
  • Personal and Advertising Injury
  • Electronic data

The coverage is usually provided for a period of one year.

The sum insured is referred to as Limit of Indemnity. This limit is fixed per occurrence (Any one occurrence = AOO) and usually has a ceiling on number of occurrences during the period.

Demonstrates responsibility: Not only does it demonstrate that you want to protect your business, but also that you have your customers' best interests in mind.

Shows you're established: Protecting your livelihood through a commercial general liability insurance policy implies that you're serious and intend to be in business a long time. Prospects, clients and others will see that you're not willing to risk a claim that could threaten your business's future.If a client both trusts you and likes your product or service, they'll be more likely to recommend your business to others and give you repeat business.

Increases client contracts: Clients typically don't want to be liable for your mistakes. They might also assume you'll want to avoid a claim, and therefore have higher safety standards than a business that doesn't carry this coverage.

EPLI premium depends on a variety of factors, such as the number of people you employ, if you've had prior suits lodged against the company, the percentage of employee turnover, and if you have established rules and practices in place.

Commercial General Liability (CGL) Insurance provides businesses with protection against a wide range of liability claims. These might include claims for bodily injury, property damage, personal injury, and more that can result from business operations, products, or even incidents on the business premises.

The Claim Process:

  • Immediate Response: If an incident occurs that may result in a claim, ensure everyone's safety and provide any necessary immediate medical attention. For property damage, take necessary actions to prevent further damage.
  • Notify the Insurance Provider: Contact your insurer as soon as possible after the incident, even if you're uncertain about the extent of the potential claim.
  • Document the Incident: Record all details of the incident, including the date, time, location, involved parties, witnesses, and a thorough description of what happened.
  • Gather Evidence: Collect any relevant evidence like photographs of the scene, damaged property, or any injuries.
  • Official Reports: If applicable (like in the case of a severe injury), it may be necessary to involve law enforcement, and you should obtain a copy of their report.
  • Legal Representation: If the claim might lead to legal action, consult with your attorney or legal team. Often, your insurance provider will have attorneys to defend you if a lawsuit arises from the claim.
  • Claim Submission: Submit a formal claim to your insurer, providing all the necessary details and supporting documents.
  • Insurer's Assessment: The insurer will review and investigate the claim, potentially sending an adjuster or claims specialist to evaluate the situation.
  • Settlement: After assessing, the insurer will determine the claim's validity and the appropriate compensation or action required. If a third-party lawsuit is involved, the insurer will often handle the defense and settlement, up to the policy's limit.
The Claim Checklist:

When handling a claim related to Commercial General Liability Insurance, consider the following checklist:
  • Policy Information: Your policy number and contact details of your insurer.
  • Incident Report: A detailed written account of the incident, noting date, time, location, and a description of what occurred.
  • Photographs and Videos: Visual evidence of the scene, injuries, property damage, or other relevant aspects.
  • Witness Details: Names, contact details, and statements of any witnesses present during the incident.
  • Involved Parties' Information: Details of individuals or entities involved, including their contact information.
  • Medical Reports: If there were injuries, obtain medical reports or documentation related to the medical attention provided.
  • Police or Official Reports: If the authorities were involved, secure a copy of their official report.
  • Repair or Replacement Estimates: For property damage, get detailed estimates for repairs or replacements.
  • Legal Documentation: Any legal notices, letters, or other documents if a third-party lawsuit is anticipated or filed.
  • Security Footage: If the incident occurred in an area with security cameras, this footage might be crucial.
  • Claim Form: Complete the insurer's claim form accurately, detailing the incident and its consequences.
  • Communication Records: Log all communications related to the incident and claim, including interactions with the insurer, involved parties, authorities, and legal representatives.
Always be proactive in your approach, keeping open lines of communication with your insurer, and following their guidance during the claims process. Ensure that you fully understand your policy's coverage limits, exclusions, and any deductibles that might apply.

Cyber Liability Insurance

Cyber liability insurance coverage is designed to protect IT businesses against liability and expenses arising from the theft or loss of data, as well as liability and expenses arising from a breach of data security or privacy, particularly when hosting client information.

  • Denial of service attacks or inability to access websites or systems
  • Unauthorized access to, use of, or tampering with data
  • Disclosure of confidential data (invasion of privacy)
  • Loss of data or digital assets (malicious or accidental)
  • Introduction of malicious code or viruses
  • Cyber extortion or terrorism threats
  • Personal media injury (defamation, libel, or slander) from electronic content
  • Regulatory action, notification, or defense expenses
  • Crisis management and public relations expenses
  • Data or system restoration
  • Business interruption expenses

No deductible.Includes remediation expenses incurred that relate to security breach, privacy breach and data personal injury, as defined in the endorsement.

This poliy does not cover certain losses such as 

  • Patent, software and copyright infringement
  • Wars and invasions
  • Failure in security measures
  • Bodily injury and damage
  • Loss of electronic device
  • Vicarious liability
  • Government Entity or Public Authority
  • Specific Network Interruption Condition.

The coverage is usually provided for a period of one year.

The sum insured is referred to as Limit of Indemnity. This limit is fixed per accident and per policy period which is called Any One Accident (AOA) limit and Any One Year (AOY) limit respectively.

  • Ease of program administration
  • Consistent defense provisions
  • Lower cost

EPLI premium depends on a variety of factors, such as the number of people you employ, if you've had prior suits lodged against the company, the percentage of employee turnover, and if you have established rules and practices in place.

Cyber Liability Insurance, often referred to as Cyber Insurance or Cyber Risk Insurance, is designed to help an organization offset the costs related to recovery from a cyber-related security breach or similar events. These events might include data breaches, ransomware attacks, or other cyber threats.

The Claim Process:

  • Immediate Response: Once a cyber incident is detected, the insured should initiate their incident response plan (if one is in place) to contain and mitigate the impact of the breach.
  • Notify the Insurance Provider: Promptly inform your cyber liability insurer of the incident, ideally within the timeframe outlined in your policy.
  • Engage with Forensics: Based on the nature of the breach, the insurer or the insured might engage a cyber forensics team to determine the cause and extent of the breach.
  • Legal & PR Consultation: In cases where sensitive data is compromised, legal counsel will help navigate the regulatory landscape, while public relations experts can help manage the company's reputation.
  • Claim Submission: Submit a formal claim to the insurer, detailing the incident and providing any supporting documentation.
  • Insurer's Assessment: The insurer will review the claim, potentially working with third-party experts to determine the extent of the liability and the costs involved.
  • Claim Resolution: Depending on the policy's terms, the insurer will handle the financial aspects of the claim, which may include covering the costs of notification, public relations efforts, legal defenses, and more.
The Claim Checklist:

When filing a claim for Cyber Liability Insurance, here's a checklist to ensure you have all the necessary documentation:
  • Policy Details: Have your policy number and insurance provider's contact details readily available.
  • Detailed Incident Report: A thorough description of the cyber incident, including when it was discovered, the nature of the breach, and any immediate actions taken.
  • Forensic Reports: Any reports generated by cybersecurity experts detailing the breach's nature, its origin, and its impact.
  • Notifications: Copies of notifications sent to affected parties, if required by law or done voluntarily.
  • Communication Logs: Documentation of all communications related to the breach, including internal communications, customer inquiries, and any interactions with third parties.
  • Legal Documentation: This can include any legal advice received, regulatory notifications, and any notices of lawsuits or actions related to the breach.
  • Financial Impact Documentation: Records of any direct financial losses due to the breach, such as fraud or ransom payments, as well as costs incurred during the response (e.g., IT services, legal consultation, PR campaigns).
  • Preventative Measures: Documentation of security measures in place before the breach, including cybersecurity policies, training, and any security software or hardware.
  • Remediation Actions: Steps taken after the breach to mitigate the risk of future incidents, such as software patches, system upgrades, or policy changes.
  • Claim Form: Fill out the insurer-specific claim form completely and accurately, detailing the breach and its consequences.
  • Supporting Documents: Depending on the nature of the incident, other relevant documents, like server logs, email correspondences related to the breach, or ransomware demands, may be required.
Given the rapidly evolving nature of cyber threats and the regulatory landscape, it's crucial to work closely with your insurance provider and other expert consultants during a cyber incident and the subsequent claim process.

Decennial Liability Insurance

Decennial liability insurance or ""Inherent Defect Insurance"" is insurance that is taken out (by the contractor or principal) to cover costs associated with the potential collapse of the building after completion. The names derives from the fact that it covers the 10 year period after completion of the project. Decennial liability insurance or "Inherent Defect Insurance" is insurance that is taken out (by the contractor or principal) to cover costs associated with the potential collapse of the building after completion. The names derives from the fact that it covers the 10 year period after completion of the project.

The financial liability extends to the amount necessary to compensate the building party considered a “builder of the work,” which includes contractors, architects, engineers and other professionals who contract with the building owner to work on the project to correct the defect and/or repair the collapse.

Watertightness of the roofs
Watertightness of the walls
Watertightness of the basement
Damages in previously existing buildings.
Automatic adjustment revaluation of the insured sums and deductibles

• Physical injuries or other economical damages different from the material damages guaranteed by Law
• Damages to buildings adjoining or adjacent to the building.
• Damages caused by changes or other works carried out in the building once the certificate of acceptance has been issued, except for the works to repair the known defects.
• Damages caused by bad use or inappropriate maintenance of the building.
• Expenses for the maintenance of the building once the certificate of acceptance is issued.
• Damages caused by fire or explosion, provided there is no fault or defect to the installations of the building.
• Damages caused by accidental cause, force majeure, act by third parties or the person harmed by this damage.
• Claims due to parts of the construction about which some reserves are recorded in the act of acceptation, while they are repaired and the repair works are recorded in the new act of acceptation signed by the signers of the previous act of acceptance.

The liability period commences at handover and is for a period of ten (10) years, or the intended life of the building, if less

100 % for structural damages, on the final cost of the material execution of the construction, including the professional fees, licenses and taxes.

Insurer pays out on the occurrence of defects or collapses without the requirement for owners to prove negligence

Decennial Liability Insurance, also known as Latent Defects Insurance, is a unique form of coverage that addresses the long-term structural defects and problems that can arise in construction projects. It typically applies to large- scale infrastructure projects and residential buildings. Here are some key points to understand about Decennial Liability Insurance:

  • Coverage Duration: Decennial Liability Insurance provides coverage for a period of ten years following the completion of a construction project. This extended coverage addresses defects that may not immediately manifest but become apparent over time.
  • Legal Requirement: In some jurisdictions, Decennial Liability Insurance is a legal requirement for certain types of construction projects to ensure that the built structures meet safety and quality standards.
  • Structural Defects: The insurance covers structural defects that could compromise the stability or safety of the building, such as foundation issues, roof problems, or structural failures.
  • Construction Professionals: Contractors, architects, engineers, and other professionals involved in the construction project can be held liable for defects covered by this insurance.
  • Third-Party Claims: The insurance provides coverage against claims from third parties, such as building owners or occupants, who might suffer financial losses due to covered structural defects.
  • Repair and Compensation: If covered defects emerge within the policy's ten-year period, the insurance can cover the cost of repairs or provide compensation for financial losses incurred.
  • Exclusions: Certain exclusions may apply, such as defects resulting from poor maintenance, wear and tear, design changes post- construction, or non-structural elements.
  • Claims Process: In case of a covered defect, the policyholder typically needs to notify the insurer, provide evidence of the defect, and follow the insurer's claims process.
  • Project Types: Decennial Liability Insurance is commonly associated with major construction projects like bridges, tunnels, dams, and residential complexes.
  • Risk Management: The insurance incentivizes construction professionals to uphold high-quality standards, thorough inspections, and proper construction practices to minimize the risk of defects.
  • Project Handover: The coverage period usually begins upon the project's handover or completion, regardless of when the project was initiated.
  • Market Variation: Availability, terms, and costs of Decennial Liability Insurance can vary based on market conditions, project complexity, and jurisdictional regulations.
  • Project Financing: Lenders and investors might require Decennial Liability Insurance as a condition for project financing, ensuring the long-term stability of the investment.
  • Complex Claims: Claims under Decennial Liability Insurance can be complex and require detailed assessments of the nature and extent of the defect.
  • Quality Assurance: Decennial Liability Insurance serves as a form of quality assurance for both construction professionals and project owners, promoting responsible construction practices.
  • Contractual Obligations: Construction contracts often stipulate the need for Decennial Liability Insurance to safeguard the interests of all parties involved.

Decennial Liability Insurance is a critical component in large construction projects, offering financial protection against latent defects that could arise over time. Project owners and professionals can collaborate to ensure that the insurance is in place to maintain the integrity and safety of structures well beyond their completion.

Decennial Liability Insurance, also known as "Inherent Defects Insurance" or "Structural Warranty Insurance" in some jurisdictions, primarily caters to the construction industry. This policy provides coverage for defects or damages that manifest in a building or structure, typically for up to ten years after its completion. It's particularly prevalent in countries like France, where it's a statutory requirement.

The Claim Process:

  • Discovery of Defect: Once a defect or damage, which falls under the coverage of the decennial liability, is discovered, it should be documented with photos, descriptions, and any other relevant evidence.
  • Notify the Insurance Provider: Contact the insurer as soon as the defect is discovered. This notification is essential to initiate the claims process.
  • Independent Assessment: Typically, an independent expert or surveyor is appointed to assess the extent and cause of the defect or damage.
  • Estimation: Once the issue has been identified and verified, an estimate of the repair costs will be prepared, often in consultation with contractors or other experts.
  • Claim Submission: Submit the formal claim with all the requisite documentation to the insurer.
  • Insurer's Assessment: The insurer will review the claim and the assessments, often working in tandem with their experts to determine the liability and extent of coverage.
  • Claim Settlement: If the claim is validated, the insurer will arrange for the compensation, repair, or reconstruction as per the policy's terms.
The Claim Checklist:

When lodging a claim for Decennial Liability Insurance, the following checklist ensures you provide all the necessary details:
  • Policy Details: Your decennial liability insurance policy number and the insurer's contact details.
  • Detailed Incident Report: A comprehensive written account of the defect or damage, highlighting when and how it was first noticed.
  • Photographic Evidence: Clear photographs or videos that show the defect or damage, capturing its extent and location.
  • Building Plans and Specifications: Copies of original building plans, specifications, and any related construction documentation.
  • Contract Details: Details of contractors, subcontractors, architects, engineers, and other professionals involved in the construction.
  • Independent Expert's Assessment: Report from the appointed expert or surveyor detailing the nature and cause of the defect or damage.
  • Cost Estimates: Detailed estimates for repair or reconstruction, often obtained from construction professionals or contractors.
  • Timeline: A timeline of events from construction completion to the discovery of the defect, and any subsequent actions taken.
  • Previous Claims or Issues: If there were prior incidents or claims related to the same structure, provide their details.
  • Claim Form: Complete the insurer's claim form accurately and in detail, ensuring all relevant sections are filled out.
  • Communication Logs: Keep a record of all communications about the defect or issue, including those with the insurer, contractors, experts, or any other relevant parties.
Decennial liability insurance processes can vary based on local regulations, the specific terms of the policy, and the practices of the insurance provider. It's crucial to remain in close communication with the insurer throughout the process and ensure you understand the policy's terms and conditions.

Directors & Officers Liability Insurance

Directors and officers (D&O) liability insurance protects the personal assets of corporate directors and officers, and their spouses, in the event they are personally sued by employees, vendors, competitors, investors, customers, or other parties, for actual or alleged wrongful acts in managing a company.

D & O Policy is in Two Sections

The first Section protects the Directors personally when they cannot be reimbursed by the Company.

The second section protects the Company but only when they are able to reimburse the Directors or Officers.

The policy covers "wrongful acts" which includes actual or alleged error, act, misleading statement, breach of duty, omissions or misstatements while acting for the organization.

D&O policies are written on a claims-made basis.

The policy is on a ‘claims made’ basis. ‘Claims made’ means that Coverage will respond to incidents arising on or after the policy retroactive date and which are reported during the term of the policy.

  • External Directorships
  • Spousal Extension
  • Employment Disputes
  • Outside board cover (for associated companies) double excess basis - i.e. excess of other insurance, excess of other indemnity
  • Entity coverage for security claims

This poliy does not cover certain losses such as

  • Intentional illegal acts or illegal profits
  • Criminal fraud
  • Insured Versus Insured (IvI) claim
  • Pollution exclusion - can be amended to provide shareholder cover and defense costs.
  • Bodily injury/property damage
  • Insider Trading
  • Dishonesty or fraudulent actions (in fact or once proven)
  • Professional Liability
  • Fines, penalties and punitive damages
  • Liability from pension funds
  • Prior and pending litigation exclusion

The coverage is usually provided for a period of one year.

The sum insured is referred to as Limit of Indemnity. This limit is fixed per accident and per policy period which is called Any One Accident (AOA) limit and Any One Year (AOY) limit respectively. The ratio of AOA limit to AOY limit can be chosen from the following: 1:1,1:2,1:3,1:4

Protect the personal assets of directors and officers (corporate indemnification is not always possible)

Protect corporate assets (from losses that could bankrupt corporations)

Attract and keep talented directors and officers (by protecting their personal assets)

Premium rates are based on:

  • Type of profession
  • Annual turnover
  • Territory involved
  • Policy limit of liability
  • Policy deductibles
  • Your professional experience
  • Extensions opted for

Directors & Officers (D&O) Liability Insurance provides financial protection for the directors and officers of a company against potential legal action aiming to hold them responsible for actions or decisions made in their capacity as directors and officers. This could include claims made by shareholders, regulators, employees, and other third parties.

The Claim Process:

  • Recognition of a Potential Claim: As soon as a director or officer becomes aware of a potential claim, it should be reported to the company's risk management or legal department.
  • Notify the Insurance Provider: It's crucial to contact the insurer promptly once a potential claim arises. Many D&O policies operate on a "claims-made" basis, meaning the policy in force when the claim is reported responds to the claim, regardless of when the wrongful act occurred.
  • Legal Advice: The insured (director or officer) may seek legal advice on the potential claim, especially if the matter is complex or if the stakes are high.
  • Claim Submission: A formal claim detailing the specifics of the alleged wrongful act and any potential damages should be submitted to the insurance company.
  • Insurer's Investigation: The insurance company will typically investigate the claim to ascertain its validity and the potential liabilities involved.
  • Defense and Settlement: If a legal defense is required, the insurer, depending on the policy wording, might either provide legal representation or cover the defense costs. Any subsequent settlements or judgments would also be addressed, subject to the policy's terms and limits.
The Claim Checklist:

When addressing a potential claim related to D&O Liability Insurance, the following checklist ensures the necessary details are provided:
  • Policy Details: Your D&O policy number and the insurance provider's contact information.
  • Incident Report: A detailed account of the decisions or actions that led to the potential claim. Include dates, involved parties, and any correspondence or documentation related to the incident.
  • Claimant Details: Information about the individual or entity making the claim against the director or officer.
  • Legal Documents: Any legal notices, summons, or other documents that have been received related to the claim.
  • Prior Knowledge: If the director or officer had prior knowledge of the claim or circumstances leading to it, this should be detailed. Some policies may have provisions related to prior knowledge.
  • Financial Details: Any financial statements or relevant details that can provide context to the claim or demonstrate the company's financial position at the time of the alleged wrongful act.
  • Board Minutes: If available and relevant, provide minutes from board meetings where the decisions in question were discussed or made.
  • Communication Records: Any correspondence (emails, letters, memos) related to the incident or decisions in question.
  • Previous Claims: If there were any similar previous claims or incidents, detail them.
  • Claim Form: Complete the insurer's claim form, detailing the incident and its potential implications.
  • Legal Counsel Information: If you've already consulted with an attorney, provide their contact details and any advice given.
It's essential to understand that D&O policies can vary considerably in their terms, coverage limits, exclusions, and definitions. Always maintain transparent communication with your insurer and ensure you fully understand your policy's stipulations.

Employee Fraud Insurance

Employee Fraud Insurance insures your business against loss of money, negotiable instruments or goods belonging to the business – resulting from an act of fraud committed by an employee.
The three most common forms of employee fraud.

Monetary Theft - Many forms of employee fraud involve the actual theft of money. This is typically not done by simply opening a drawer and taking out money. More often an employee may "skim" money by taking a little extra off a deposit and not registering it or not ringing up a sale but taking the cash. Another method, in larger businesses, may be having fake vendors so when invoices are paid, the money is kept.

Physical Theft - This is what people most often think of when they hear about employee theft. Employees may actually take inventory home, whether it is small paper clips or large items such as electronics, automotive parts or similar items. The stolen items often are not noticed until inventory is counted.

Workers' Compensation Fraud - Worker's compensation fraud is not only a very common form of employee fraud but a very costly one. Employees may get injured at home or away from work and claim it as a work-related accident and collect compensation benefits. While they may actually get injured at work, the injury may not be as serious as they claim. Consequently, the company is paying them benefits for injuries and the employee may be out having fun.

Provides coverage for loss of money, securities, or other assets resulting from employee theft, computer fraud, forgery, loss of employee benefit plan assets, and more.

Non-employees like former employees, trustees, partners, directors, temporary employees, and seasonal employees can be included. Can extend coverage to certain other non-employees who may have the opportunity to commit theft, such as equipment support technicians, consultants, and vendors.

-Acts committed by Principals, partners, directors or representatives (other than an employee). Company owners and principals (like directors) are not employees.
-Legal Expenses Fees or expenses related to any legal action, such as a lawsuit
-Inventory Shortages Shortages of inventory if proof of the loss is based solely on an inventory or profit and loss calculation.
-Trading Losses Losses resulting from trading (due to poor investments decisions etc.)
-Indirect Loss Loss of income you could have earned by investing money, securities or other property if the loss had not occurred.

Duration of cover if for one year.
You need to renew your insurance policy annually

Suminsured can be opted on individual names or positions basis or on blanket unnamed basis.

No business owner wants to believe that he employs dishonest workers, but the ugly truth is that sometimes long-time trusted employees commit these crimes. However, with the right insurance, the organization and its trustworthy employees will survive a large loss caused by the untrustworthy few.

Employee Fraud Insurance, also known as Employee Dishonesty Insurance or Employee Theft Insurance, is a specialized type of coverage designed to protect businesses against financial losses resulting from fraudulent activities committed by their employees. Here are some key points to understand about Employee Fraud Insurance:

  • Coverage Scope: This insurance covers losses arising from various forms of employee fraud, including embezzlement, theft of company funds or assets, forgery, and other dishonest acts.
  • Types of Losses: Employee Fraud Insurance can protect against both tangible losses (stolen cash, equipment, merchandise) and intangible losses (loss of business opportunities, damage to reputation).
  • Customizable Policies: Policies can be tailored to suit the size of the business, industry, and specific risk profile. Coverage limits and terms can be adjusted accordingly.
  • Internal Risks: The insurance addresses risks from internal sources, such as employees, contractors, and temporary staff, who may exploit their positions for personal gain.
  • Claim Investigation: Insurers often work closely with businesses to investigate claims, gather evidence, and determine the extent of the loss caused by the fraudulent activity.
  • Exclusions: Certain exclusions may apply, such as losses due to non- fraudulent employee errors, normal business operations, or losses related to professional negligence.
  • Types of Fraud: Employee Fraud Insurance can cover a range of fraudulent activities, including unauthorized financial transactions, payroll fraud, false invoicing, and manipulation of accounting records.
  • Claims Process: If a business identifies an employee's fraudulent activity, they can file a claim with the insurer. The insurer assesses the claim and compensates for the covered loss.
  • Risk Management: Insurers might provide risk management services to help businesses establish internal controls, fraud prevention measures, and employee background checks.
  • Industry Relevance: Employee Fraud Insurance is relevant across various industries, from retail and finance to manufacturing and healthcare.
  • Preventive Measures: While insurance provides financial protection, businesses are encouraged to implement strong internal controls and monitoring to prevent fraudulent activities.
  • Employee Training: Training employees about the importance of ethical behaviour and the consequences of fraud can create a deterrent effect.
  • Peace of Mind: Having Employee Fraud Insurance in place offers peace of mind to business owners, knowing they have a safety net against potential losses resulting from internal dishonesty.
  • Claims Transparency: Timely and transparent reporting of fraudulent incidents is essential for a smooth claims process.
  • Comprehensive Protection: Employee Fraud Insurance complements other forms of business insurance, providing comprehensive protection against various risks.
  • Employee Morale: Transparency about the existence of the insurance can help build trust among employees and discourage fraudulent behaviours.

Employee Fraud Insurance plays a critical role in protecting businesses from financial losses caused by dishonest acts of their employees. It encourages businesses to maintain robust internal controls, while also providing a safety net in case preventive measures fall short. Consulting with insurance professionals can help businesses select the most suitable coverage for their needs.

Employee Fraud Insurance, also known as Employee Dishonesty or Fidelity Insurance, covers businesses against financial losses resulting from fraudulent acts committed by employees. This might include theft of money, securities, or property; forgery; or unauthorized electronic funds transfers.

The Claim Process:

  • Discovery of Fraud: Upon realizing a fraudulent act, the business should take immediate action to document the event and quantify the loss.
  • Immediate Notification: Notify the insurance provider as soon as the fraud is discovered. There's often a stipulation in policies about the timeframe within which the insurer should be informed.
  • Internal Investigation: Conduct an internal investigation to understand the depth and breadth of the fraud. This can involve interviewing employees, checking records, or seeking external expert advice.
  • Secure Evidence: Gather all necessary evidence that supports the claim. This can include financial records, surveillance footage, audit reports, and more.
  • Claim Submission: Submit the formal claim with all supporting documentation to the insurance company.
  • Insurer's Investigation: The insurer will assess the claim, which might involve their investigators or auditors examining the evidence and understanding the fraud's context.
  • Claim Settlement: If the claim is validated, the insurer will cover the financial losses up to the policy limit, less any deductibles.
The Claim Checklist:

When submitting a claim for Employee Fraud Insurance, ensure you provide the following:
  • Policy Details: Your Employee Fraud Insurance policy number and the contact information of the insurer.
  • Detailed Incident Report: An exhaustive description of the fraudulent act, including when it was discovered, how it was conducted, and who was involved.
  • Financial Records: Provide documentation that quantifies the loss. This can include bank statements, cash register records, financial statements, or any other relevant financial data.
  • Evidence: This could encompass camera footage, computer logs, fraudulent documents, forged signatures, unauthorized transaction records, and more.
  • Witness Statements: If there were any witnesses to the fraudulent actions or suspicious behaviors, gather their statements.
  • Internal Investigation Report: If an internal audit or investigation was conducted, submit its findings.
  • Employee Records: Details of the involved employee(s), including their employment history, role, background checks, or any prior suspicious activities.
  • Communication Logs: Documentation of any related communications, like emails or memos that might show evidence or discussions of the fraud.
  • Previous Incidents: Information about any similar previous incidents, even if they weren't claimed.
  • Claim Form: Complete the insurer's specific claim form, detailing the event and its implications.
  • Legal or Police Reports: If the fraud was reported to the police or if legal action is being pursued, provide copies of these reports or notices.
It's crucial to handle matters of employee fraud delicately, ensuring confidentiality and avoiding unnecessary accusations until evidence is substantial. Also, always refer to the policy's specific terms and conditions since there might be unique stipulations or exclusions.

Employment Practices Liability Insurance

Employment practices liability insurance, known in the trade as EPL insurance or EPLI, provides coverage to employers against claims made by employees alleging discrimination (based on sex, race, age or disability, for example), wrongful termination, harassment and other employment-related issues, such as failure to promote. The policies cover directors and officers, management personnel, and employees as insureds. Policyholders are: - The company taking the insurance cover and its subsidiaries. - Any employee, administrator, director or manager of the policyholder and its subsidiaries, while in the performance of their functions of managers or directors of Associated Companies acting in that position by specific request of the borrower or any of the its subsidiaries. - The spouse or partner of an employee, director or officer. - The executor or trustee of a deceased person's estate

EPLI provides coverage for legal costs, settlements and judgments that arise from claims of:

  • Discrimination, based on age, race, gender and other factors.
  • Sexual harassment.
  • Wrongful termination—including constructive discharge, in which an employee resigns as a result of the employer creating a hostile work environment; and retaliatory discharge, in which an employee is fired as punishment for engaging in a legally protected activity.
  • Breach of employment contract.
  • Infliction of emotional distress or mental anguish.
  • Failure to employ or promote.
  • Wrongful discipline or demotion.
  • Mismanagement of employee benefits.
  • Defamation.
  • Privacy violations.
  • Violation of the Family Medical Leave Act or other such laws.

Some policies contain a catch-all category to provide coverage for claims of discrimination based on protected categories (e.g., sexual orientation) that are not covered under federal discrimination statutes, but may be covered by state or local law.
EPLI coverage can also protect the business owner from meritless claims brought by disgruntled employees.

 

Violations of the National Labor Relations Act, the Worker Adjustment and Retraining Notification Act, Occupational Safety and Health Act (OSHA), and the Employee Retirement Income Security Act (ERISA), as well as claims arising under workers compensation laws. EPLI also will not cover punitive damages or claims resulting from criminal acts. Privacy violations caused by a computer breach also may not be covered by EPLI.

The coverage is usually provided for a period of one year.

The sum insured is referred to as Limit of Indemnity. This limit is fixed per accident and per policy period which is called Any One Accident (AOA) limit and Any One Year (AOY) limit respectively

Ease of program administration
Consistent defense provisions
Lower cost

EPLI premium depends on a variety of factors, such as the number of people you employ, if you've had prior suits lodged against the company, the percentage of employee turnover, and if you have established rules and practices in place.

Employment Practices Liability Insurance (EPLI) provides coverage to employers against claims made by employees alleging discrimination, wrongful termination, harassment, and other employment-related issues.

The Claim Process:

  • Recognition of an Incident: As soon as an employer becomes aware of an incident or receives a complaint from an employee that could lead to an EPLI claim, immediate action is necessary.
  • Internal Review: Conduct an internal review or investigation into the claim. This might involve HR departments, legal counsel, and other relevant parties.
  • Notify the Insurance Provider: If the incident seems to have grounds that could lead to legal action or a formal complaint, promptly inform the insurance provider, even if a lawsuit hasn't been filed yet.
  • Seek Legal Advice: Depending on the nature and severity of the complaint, the insured may need to consult with an attorney. Some EPLI policies might provide or require the insured to use defense counsel selected by the insurer.
  • Claim Submission: If the issue escalates to a lawsuit or formal complaint, submit the claim to the insurer with all pertinent information.
  • Insurer's Investigation: The insurance company will typically assess the claim's validity and determine if the policy covers it.
  • Legal Proceedings & Settlement: If legal defense is required, the insurer might either provide legal representation or cover defense costs, depending on the policy's terms. Settlement discussions or court proceedings would then ensue.
The Claim Checklist:

When submitting a claim related to Employment Practices Liability Insurance, consider the following checklist:
  • Policy Details: The EPLI policy number and details, and the insurance provider's contact information.
  • Incident Report: A comprehensive account of the incident or claim, detailing the events, involved parties, and the nature of the complaint.
  • Employee Details: Information about the complaining employee, such as their employment history, job performance records, and any prior complaints or issues.
  • Witness Statements: If other employees or individuals witnessed the incident or related events, gather their accounts or statements.
  • Communication Records: All relevant emails, memos, notes, or other communications that pertain to the incident or the employee's work history.
  • HR Documentation: Any human resources records, policies, or training materials that might be relevant. This includes documentation showing the employer's efforts to prevent workplace discrimination or harassment.
  • Legal Documents: If the employee has initiated legal action, include all related documents like notices, summonses, and complaints.
  • Internal Investigation Report: If the employer conducted an internal review, provide its findings and any actions taken in response.
  • Prior Complaints: Information about any similar past incidents or complaints, even if they weren't escalated to formal claims.
  • Claim Form: Complete the insurer's specific claim form, ensuring all sections are filled out comprehensively.
  • Other Supporting Documents: Any other information that might help build context or offer defense, like surveillance footage, performance reviews, or disciplinary actions.
Given the sensitivity of employment-related claims, it's essential to handle them with care, ensuring privacy and fairness throughout the process. Always reference the specific terms and conditions of the EPLI policy, as there can be nuances depending on the provider and the policy's structure.

Environmental Impairment Liability Insurance

Covers third party exposures for the manufacturing or servicing industries as well as other several important areas for owned, leased and rented locations. There are two types of environmental impairment liability insurance coverage: Premises EIL insurance: This coverage is written for property ownership and location-based environmental hazards Contractors EIL insurance: This coverage is written for operations-based environmental hazards

  • It provides gradual and sudden & accidental pollution for events such as fire, explosion or sudden spill, as well as seepage over time.
  • It covers third party clean-up expenses, bodily injury and property damage arising from a pollution event
  • It covers first party clean-up expenses.
  • It covers pollution from waste materials.

  • Terrorism
  • War
  • Prior Knowledge
  • Damage that was intended or should have been reasonably expected by the insured
  • Damage to the insured’s own property, whether rented or owned
  • Bodily injury to any employee of the insured
  • Damages resulting from willful non-compliance with the law

The coverage is usually provided for a period of one year.

The sum insured is referred to as Limit of Indemnity. This limit is fixed per accident and per policy period which is called Any One Accident (AOA) limit and Any One Year (AOY) limit respectively. The ratio of AOA limit to AOY limit can be chosen from the following: 1:1,1:2,1:3,1:4

The policies have been designed to keep pace with the need to provide adequate safeguards in this constantly changing environment, and provide the following benefits:

  • Pollution can be sudden or gradual, thereby creating greater certainty for the named insured
  • In addition to civil/tort law, policies are specifically designed to respond to broad and changing environmental law
  • Project programmes can be offered with periods of up to 10 years and on an ‘owner-controlled’ basis, whereby all interested parties are named
  • Completed operations extensions are available
  • Coverage can be offered on a standalone basis or combined with many other products offered by Can-Sure, including General Liability, Contractors Equipment Insurance and Professional Liability.

Environmental Impairment Liability (EIL) Insurance, also known simply as Environmental Liability Insurance, offers coverage to companies for cleanup costs, bodily injury, property damage, and sometimes legal defence costs associated with environmental contamination or pollution events. These events could be sudden, like an oil spill, or could develop gradually over time.

The Claim Process:

  • Identification of an Environmental Issue: Once an environmental incident is discovered, it's vital for the policyholder to act immediately.
  • Immediate Notification: The insurance provider should be notified as soon as possible. Quick reporting is often crucial for effective containment and mitigation.
  • Containment and Mitigation: If feasible, immediate steps should be taken to prevent further damage, spread, or harm due to the environmental contamination.
  • Documentation: Document the incident meticulously, taking photos, collecting samples, and recording any relevant data about the contamination source and its impact.
  • Claim Submission: Submit a formal claim to the insurance provider detailing the incident, potential liabilities, and any immediate actions taken.
  • Insurer's Assessment: The insurance company will conduct its investigation to determine the extent of the damage and the potential costs involved. This might involve sending experts or adjusters to the site.
  • Cleanup and Remediation: If the claim is approved, the cleanup and remediation process begins. The insurer will typically cover costs as stipulated in the policy.
  • Legal Proceedings & Settlement: If there are third-party claims or lawsuits arising from the incident, the insurer may provide legal defense and handle settlements, depending on the policy's terms.
The Claim Checklist:

When addressing an EIL claim, ensure the following details are provided:
  • Policy Details: Your Environmental Impairment Liability policy number and the insurance provider's contact information.
  • Detailed Incident Report: An exhaustive account of the incident, including how the contamination occurred, the substances involved, affected areas, and any immediate containment actions taken.
  • Photographs & Videos: Visual documentation of the affected area and the source of contamination.
  • Samples & Test Results: If samples of the contaminated environment (soil, water, etc.) were taken, provide these, along with any initial test results.
  • Affected Parties: Information on any third parties affected, whether it's neighbouring businesses, residents, or ecosystems.
  • Cost Estimates: Preliminary estimates of cleanup, remediation, and potential third-party damages.
  • Witness Statements: Any statements from witnesses or involved parties that can shed light on the incident.
  • Communication Records: Relevant communications such as emails, notices, or memos pertaining to the incident or the contamination source.
  • Regulatory & Legal Notices: Any communications or notices from environmental agencies, governmental bodies, or legal entities concerning the contamination.
  • Previous Incidents & Maintenance Records: Details of any similar incidents in the past or maintenance records that might be relevant to the current situation.
  • Claim Form: Complete the insurer's specific claim form, providing all necessary details and supporting documents.
It's essential to cooperate fully with the insurer and any regulatory bodies during the claim process. Given the potential long-term impact and high costs associated with environmental incidents, meticulous documentation and swift action are crucial.

Event Cancellation Insurance

This insurance is to indemnify the Assured for the Net Ascertained Loss should the Insured event be cancelled, abandoned,postponed, interrupted, curtailed or relocated and these are the sole and direct result of a cause not otherwise excluded which occurs during the period of insurance and is beyond the control of the Assured

  • Policy will provide coverage against all the expenses incurred by the event organizers to facilitate such event had the loss not occurred.

  • National Mourning Non - appearance of a performer

This poliy does not cover certain losses such as

  • Unexplained losses
  • War
  • Terrorism
  • Sabotage

Specific Period in line with the event

Referred to as Limit of Indemnity/Limit of Liability which is a pre-fixed amount based on the maximum exposure the insured might face in the event of a loss

The policies have been designed to keep pace with the need to provide adequate safeguards in this constantly changing environment, and provide the following benefits:



  • You may have incurred expenses all year long preparing for an event but find yourself unable to afford its sudden cancellation, postponement or relocation due problems out of your control.
  • Cover is available to protect against cancellation/ abandonment of the event, third party bodily injury, public liability, damage to the venue building, fixtures and fittings, non appearance of key speakers/ celebrities/ entertainers, enforced reduced attendance and loss of profits.

Event Cancellation Insurance provides coverage for financial losses that arise when an event (e.g., a concert, conference, wedding) is cancelled, postponed, or relocated due to unforeseen circumstances. Such circumstances could include severe weather, natural disasters, venue bankruptcy, or even widespread illnesses.

The Claim Process:

  • Incident Recognition: As soon as it becomes apparent that the event may be cancelled, postponed, or relocated due to unforeseen circumstances, the policyholder should take immediate action.
  • Immediate Notification: Notify the insurance provider as soon as possible about the potential or actual cancellation.
  • Documentation: Gather all relevant documents related to the event, such as contracts, venue booking confirmations, vendor agreements, ticket sales, and any other related expenses or revenue sources.
  • Determine Losses: Calculate the potential financial losses, including non-recoverable expenses and potential revenue loss.
  • Claim Submission: Submit a formal claim to the insurance provider, detailing the reason for the event's cancellation and providing all supporting documents.
  • Insurer's Assessment: The insurance company will review the claim and the provided documentation. They may request additional information or clarification.
  • Claim Settlement: If the claim is validated, the insurer will cover the financial losses up to the policy limit, less any deductibles or policy exclusions.
The Claim Checklist:

When submitting a claim for Event Cancellation Insurance, ensure you provide the following:
  • Policy Details: Your Event Cancellation Insurance policy number and the insurer's contact details.
  • Detailed Incident Report: A thorough explanation of why the event was cancelled, postponed, or relocated. If it was due to weather, provide meteorological reports. If it was due to illness, provide health advisories or news reports, etc.
  • Financial Records: All financial documentation, including budgets, contracts with vendors and venues, ticket sales and refunds, sponsorship agreements, and any other revenue or expense documents.
  • Venue and Vendor Communication: Copies of communications with the venue, vendors, performers, and other stakeholders, especially if they relate to the reason for cancellation.
  • Event Promotion & Sales: Promotional materials and communication that show the expected attendance, ticket pricing, and any other relevant details.
  • Refund & Rescheduling Efforts: Documentation of any efforts to refund ticket sales or reschedule the event, including related costs.
  • Evidence of Unforeseen Circumstance: This could include weather reports for a storm, advisories from health organizations for disease outbreaks, news reports, or any other evidence that supports the claim.
  • Historical Data: If available, data from previous similar events that showcase potential revenue, attendance, and other metrics.
  • Contractual Obligations: Any clauses in contracts that might relate to cancellation, especially if they specify penalties or refunds.
  • Claim Form: Complete the insurer's specific claim form, ensuring all required sections are filled out accurately.
Remember, the more comprehensive and organized the documentation, the smoother the claims process will likely be. Also, always consult your policy's terms and conditions since there might be specific exclusions, timelines, or stipulations to be aware of.

Event Liability Insurance

Event liability insurance may help cover expenses if you are found responsible for property damage or an injury caused during your celebration. Event liability insurance may help pay to repair damage to the venue or cover a guest's medical bills if you are found at fault. Event Liability insurance can cover the following events: Exhibitions Entertainment or sporting event Conventions Trade shows Lectures Promotional event Product launch Corporate events

Event Cancellation: Protection from losses due to Cancellation of any event. This section also covers the additional costs or charges incurred by you to avoid or diminish a loss payable under the policy.

Public Liability: Provides cover for third party liabilities (bodily injury / property damage) arising during the course of the Event by an Accident in the Premises where it is held.

Cash in Transit and Safe: Protection against loss In transit of money while carried by you or your Employees or from a Safe or Strong room, caused during the course of the event insured Period by Robbery, theft or any other fortuitous event.
Personal Accident: Cover against Accidental Bodily Injury resulting in death or disability of the named persons in the policy during the course of the event.

Props, Set, Stage and Equipments: Cover for loss of or damage to the props, set, stage, equipments arising out of Fire and Allied Perils.

 

On request, with additional payment of premium, the policy can be extended to cover various optional extentions namely

  • Non-Owned Hired Auto
  • Liquor Liability
  • Inland Marine

This poliy does not cover certain losses such as

  • Non-appearance of any person or group(s) of persons.
  • The Insured's lack of care, diligence or prudent behaviour
  • Lonising radiations
  • Any communicable disease or threat or fear of communicable disease
  • Any fraud, misrepresentation or concealment by the Insured
  • Actual or threatened war or warlike conditions
  • Seepage and/or pollution and/or contamination
  • Acts of God, earthquake, earth-tremor, volcanic eruption, flood, storm, tempest, typhoon, hurricane, tornado, cyclone or other similar acts or convulsions of nature and atmospheric disturbances.
  • Deliberate, willful or intentional non-compliance of any statutory requirements.
  • Fines, penalties, punitive or exemplary damages or any other damages resulting from the multiplication of compensatory damages, or arising out of any criminal liabilities
  • Consequence of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, terrorism, insurrection or military or usurped power

The policy period covers the full event period but can also be extended as per requirements of the assured.

The sum insured is referred to as Limit of Indemnity. This limit is fixed per accident and per policy period which is called Any One Accident (AOA) limit and Any One Year (AOY) limit respectively

Insurance protects your revenue or expenses from an event against cancellation due to circumstances beyond your control.

Premium rates are based on: Gross receipts from the event Duration of the event Whether the event is held in the open or not Celebrity attendance Number of participants Professional experience of the organizers

Event Liability Insurance provides coverage for damages or injuries that might occur during an event. This includes injuries to attendees or damages to the venue or third-party properties. Event planners or hosts typically purchase this type of insurance to protect themselves from the potential legal and financial consequences of such incidents.

The Claim Process:

  • Incident Occurrence: Should an incident occur during the event that may lead to a claim (like a guest's injury or damage to the venue), the event host or planner should document it immediately.
  • Immediate Notification: Contact the insurance provider as soon as possible to inform them about the incident. Some policies have strict notification timelines.
  • Document Everything: Take photographs, gather witness statements, and document any other pertinent details related to the incident.
  • Seek Medical Attention if Needed: If someone is injured, ensure they receive the necessary medical attention. Retain all related medical reports and bills.
  • Claim Submission: Submit a detailed claim to the insurance provider, including all supporting documentation.
  • Insurer's Assessment: The insurance company will review the claim. They might send an adjuster or investigator, particularly for larger or more complex claims.
  • Settlement: If the claim is validated, the insurer will handle the necessary payments, either to the injured party, the venue, or both, depending on the incident's nature.
The Claim Checklist:

When preparing a claim for Event Liability Insurance, ensure you provide the following:
  • Policy Details: Your Event Liability Insurance policy number and your insurance provider's contact information.
  • Detailed Incident Report: A comprehensive account of what happened, including dates, times, locations, and a step-by-step breakdown of the incident.
  • Photographs: Visual evidence can be crucial. This includes photos of where the incident occurred, any damages, and any conditions that might have contributed to the incident.
  • Witness Statements: Collect names and contact details of any witnesses, along with their accounts of the incident.
  • Medical Reports & Bills: If someone was injured, include their medical reports, treatment details, and associated costs.
  • Repair Estimates: For property damage, provide estimates or invoices for repairs.
  • Event Details: Details about the event itself, including the type of event, number of attendees, and any contracts or agreements, especially if they relate to safety or venue provisions.
  • Communication Records: Any relevant communications, such as emails, messages, or written correspondences related to the incident.
  • Safety & Precautionary Measures: Details of any safety measures implemented before the event, such as security arrangements, warning signs, or safety briefings.
  • Claim Form: Complete the specific claim form provided by the insurer, ensuring all sections are filled out accurately and comprehensively.
  • Other Relevant Documentation: Any other information or documentation that could support the claim or provide further context.
It's essential to act promptly and provide accurate, detailed information during the claims process. Given the potential for legal implications, consider consulting with legal professionals when handling serious incidents under Event Liability Insurance. Regenerate

Fidelity Guarantee Insurance

Fidelity Guarantee insurance is an insurance policy designed to indemnify the Insured (the employer) for the loss of money or property sustained as a direct result of acts of fraud, theft or dishonesty by an employee in the course of employment.

The cover provided includes reimbursement for loss resulting from:

  • Dishonesty,fraud,loss of property,loss from loans or trading committed by an employee for improper personal financial gain.
  • Theft of property by computer fraud and the theft of funds from the insured’s transfer account at a financial institution are also indemnified. In addition, defence costs, judgments and settlements are accommodated by the terms of the contract.

On request, with additional payment of premium, the policy can be extended to cover various optional extentions namely

  • Suppression of facts at the time of taking the policy
  • Loss due to non-observance or relaxation of system of checks and precautions.
  • Losses discovered after more than 12 months after the termination of the service of employee concerned.
  • Inventory losses
  • Any loss resulting directly or indirectly from trading in securities
  • Consequential losses of any kind
  • Legal Liability arising out of the act of the employee

Annual Policy

Suminsured can be opted on individual names or positions basis or on blanket unnamed basis.

Automatic cover extension for losses discovered within twelve months after the insured employee ceases to be employed or the termination of the policy, whichever occurs first

Single insurance policy can be issued for several groups of employees for your company

Cover includes temporary employees who are named or included in the classes set out in the schedule

Cover for auditor’s fees incurred in any special audit required to substantiate the amount of any claim available.

The Policy does not pay more than one claim in respect of liability/loss arising out of an individual employee's acts. or the value of the actual cash value of money, bullion, Hundi, stamps, cheques or similar instrument, stocks held on trust on the day upon which the loss is discovered, whichever is lower.

Number of claims resulting from same fraudulent or dishonest act or a series of fraudulent or dishonest and the same originating cause by the same person, source or event shall be deemed to be one claim subject to a single employee sum insured under the Policy.

Fidelity Guarantee Insurance provides protection to businesses against financial losses caused by acts of fraud, dishonesty, or theft by their employees. This might include incidents like embezzlement, forgery, or misappropriation of funds by staff members.

The Claim Process::

  • Discovery of the Incident: Once an act of fraud, theft, or dishonesty by an employee is identified, the company should initiate internal investigations.
  • Immediate Notification: Notify the insurance company as soon as possible about the discovered act.
  • Police Reporting: Depending on the nature and severity of the act, it may be necessary to report the incident to the police.
  • Gather Evidence: Compile all evidence related to the dishonest act, including financial records, computer logs, CCTV footage, and other pertinent information.
  • Claim Submission: Submit a comprehensive claim to the insurance provider, detailing the dishonest or fraudulent act and the associated losses.
  • Insurer's Investigation: The insurer might conduct their investigation, which may involve claims adjusters or even forensic accountants, especially for intricate cases.
  • Claim Approval & Payment: If the claim is approved, the insurance company will cover the financial loss up to the policy's limit.
The Claim Checklist:

When submitting a claim for Fidelity Guarantee Insurance, ensure you provide the following:
  • Policy Details: Your Fidelity Guarantee Insurance policy number and the insurer's contact details.
  • Detailed Incident Report: A thorough account of the fraudulent or dishonest act, detailing how it was discovered, the employee(s) involved, and the nature and timeline of the act.
  • Financial Records: Financial statements, bank records, transaction logs, and any other financial evidence that can showcase the monetary loss.
  • Evidence of Fraud/Act: This could include emails, computer logs, surveillance footage, witness statements, and any other piece of evidence that can substantiate the claim.
  • Employment Records: Documentation related to the involved employee(s), including their hiring records, job responsibilities, performance reviews, and any previous disciplinary actions.
  • Police Report: If the matter was reported to law enforcement, provide a copy of the official report.
  • Internal Investigation Notes: Any notes, findings, or reports from the company's internal investigations into the matter.
  • Claim Form: Complete the insurer's specific claim form, providing all necessary details and supporting evidence.
  • Any Legal Proceedings: If any legal actions have been initiated against the involved employee(s), provide documentation related to the case.
  • Recovery Efforts: Details of any efforts made by the company to recover the lost funds or mitigate the damages.
When dealing with Fidelity Guarantee Insurance claims, it's essential to maintain confidentiality and handle the matter with sensitivity, given the involvement of staff members and the potential legal implications. Consulting with legal professionals during the process is often advisable.

Freight Forwarders Liability Insurance

Freight Liability Insurance is an essential safeguard for you if your business is involved in the overseas transportation and warehousing of goods. This includes third party logistics, freight forwarders and full supply chain management companies, and the policy covers their legal liability for loss or damage to goods carried or stored as defined by contract conditions or applicable International Conventions.

  • Loss or damage to cargo, containers, vessels or vehicles belonging to other party
  • Coverage to transport equipment belonging to other party
  • Liability against third parties
  • Error and Omission

  • Errors and Omissions due to any negligent act of policy holder,agent or subcontractor
  • Thridparty Legal Liability for the bodily injury or physical loss or damage caused
  • Warehouseman's Legal Liability
  • Loss or damage to goods which are carried on theirown or leased vehicle,further policy offers coverage of loss or damage arise due to loading and unloading the cargo

  • Arising out of any award against or any other person for whose conduct are liable for punitive, exemplary or multiple damages.
  • Resulting from insolvency or financial default.
  • Arising out of involvement in the operation or management of a ship or aircraft.
  • Arising from involvement in dredging operations or the dumping of spoil therefrom.
  • Arising out of the operation or use of a dump site, land-fill operation or from the disposing of waste
  • Resulting from waiving your rights of recourse against any other party, to the extend that such liability has been enhanced by the waiver, unless agreed to by us in writing.
  • Resulting from any deliberate, reckless or wilful conduct by which enhances the likelihood of increasing loss, damage liability or expense beyond that which would otherwise have existed.
  • Arising from loss to third party property held in your care, custody and control as a result of accounting errors or unexplained disappearances and/or shortages revealed only after taking inventory or other method of taking stock.
  • Loss, liability, damage or expenses caused by or contributed nuclear or radio active weapon
  • Terrorism
  • War,confiscation and Strikes

This is an annual policy and will provide coverage for one year

The sum insured is referred to as Limit of Indemnity. This limit is fixed per accident and per policy period which is called Any One Accident (AOA) limit and Any One Year (AOY) limit respectively.

Freight insurance can be used to recover the price of sold or bought goods damaged in transit anytime, regardless of the means of transport. Insurance will allow the forwarder, to compensate for the price of goods damaged as part of your road carrier’s business.

It can specifically design and tailor the coverage to suit the specific needs of the specific Freight Forwarder, Road Haulage Operator, and Parcel Carrier.

Freight Forwarders Liability Insurance is designed to protect freight forwarders from liabilities they might face in their line of work. These can arise from loss, damage, or delay to cargo, mistakes in customs declarations, errors in documentation, or other logistical errors. The policy acts as a safeguard for freight forwarders when they are held responsible for these kinds of incidents.

The Claim Process:

  • Incident Occurrence: As soon as an incident happens that may lead to a potential claim, such as damage to cargo, delay, or a documentation error, it's crucial to document and notify relevant parties.
  • Immediate Notification: Inform the insurance provider about the incident as soon as possible. This ensures that they're aware and can provide guidance on the next steps.
  • Gather Documentation: Compile all relevant documentation, including shipping and cargo details, consignment notes, bills of lading, and any other pertinent documents.
  • Detailed Reporting: Prepare a comprehensive incident report detailing what happened, when, how, and any parties involved.
  • Claim Submission: File a formal claim with the insurance provider, supplying them with the incident report and all supporting documentation.
  • Insurer's Assessment: The insurance company will evaluate the claim. Depending on its complexity, they may deploy a claims adjuster or investigator to further scrutinize the details.
  • Resolution: After assessment, the insurer will decide on the claim's validity. If approved, they'll compensate according to the policy terms.
The Claim Checklist:

When filing a claim under Freight Forwarders Liability Insurance, make sure to include:
  • Policy Details: Your Freight Forwarders Liability Insurance policy number and the insurance provider's contact details.
  • Incident Report: A detailed account of the incident, specifying what occurred, potential reasons, involved parties, and any other pertinent details.
  • Shipping Documentation: Relevant shipping and logistics documents, like consignment notes, bills of lading, airway bills, and any contracts or agreements.
  • Evidence of Damage or Loss: In the case of lost or damaged cargo, provide photographs, descriptions, and, if possible, estimated repair or replacement costs.
  • Correspondence: Any communication between you, the client, carriers, or other involved parties related to the incident.
  • Proof of Delivery: If available and applicable, documentation or electronic records proving the delivery or dispatch of goods.
  • Invoice Records: Commercial invoices showing the value of the cargo in question.
  • Claim Form: Fill out the insurer's claim form, ensuring all sections are accurately and comprehensively completed.
  • Cargo Details: Details about the type and quantity of goods, their origin, destination, and any specific handling or storage requirements.
  • Third-Party Reports: Any reports or assessments from third parties, like customs authorities or other regulatory bodies.
  • Potential Causes: Any data or documentation suggesting potential causes for the loss, damage, or delay.
  • Recovery Efforts: Any steps taken to mitigate the loss, recover the cargo, or rectify the situation.
When dealing with Freight Forwarders Liability Insurance claims, timeliness and thorough documentation are crucial. Given the international nature of the work and the involvement of various parties and jurisdictions, ensuring clarity and accuracy in the claims process is essential.

Jewellers Block Insurance

Jeweller's block insurance is an all risk policy which provides comprehensive coverage tailored to a variety of business needs, from traditional jewellery shops and pawnbrokers to a bureau de change. The coverage protects against loss or damage to an item in the stock of retailers, manufacturers, distributors and pawnbrokers, whilst also covering factors such as theft and burglary in addition to the usual risks covered such as fire. Coverage can also be acquired for when such high value items are in transit, be it from a manufacturer or in the possession of a sales representative and whether it is an individual item or an entire collection.

This policy basically covers the stock, merchandise and bank notes used in the conduct of the Assured's Business as well as Trade and Office Furniture,Fixtures,Fittings, Machinery, Plant, Safe, Alarm Systems, Tenants Decoration and all other Improvements and contents of the Assured's property

This is an annual policy and will provide coverage for one year

New Replacement or Reinstatement value of the stock or other items as required under cover is the sum insured that will be covered under the policy

Jeweller's block insurance is extremely important to any retailer, manufacturer or distributor handling high value items such as jewellery or fine art (including gold, diamond) as a single loss can have a dramatic impact upon overall business performance.When in the business of high value goods, whether its jewellery, cash or art a single incident such as a fire or a robbery, can have a devastating effect upon a firm that is not adequately protected. Jeweller's block insurance therefore provides those trading high value goods, with the peace of mind needed to enable their business to operate effectively, safe in the knowledge they are fully protected from any future disaster.

There is a No Claim Bonus available under this policy in the event there has been no loss within a year

Jeweller’s Block Insurance is a specialized type of insurance policy tailored for jewellers. It offers coverage against risks associated with the jewellery business, including theft, damage, or loss of jewellery in the store, during transit, or even while being showcased at exhibitions.

The Claim Process:

  • Discovery of Loss or Damage: Immediately upon noticing a theft, loss, or damage, the jeweller should take necessary precautions and ensure the safety of any remaining inventory or assets.
  • Immediate Notification: Contact the insurance company and the local police (especially in cases of theft or suspected theft) as soon as possible.
  • Documentation: Collect and secure any evidence, such as surveillance footage, photographs of the scene or damage, or any other pertinent information that can aid in the claim process.
  • Detailed Incident Reporting: Write a comprehensive report detailing the incident – what was lost or damaged, when, how, and any suspected causes or perpetrators.
  • Claim Submission: Submit the claim to the insurance provider with the incident report and supporting documentation.
  • Insurer's Assessment: The insurer will evaluate the claim. Depending on its complexity, they may send an adjuster or specialist to further assess the situation.
  • Claim Settlement: Once the insurer has reviewed and approved the claim, they will compensate according to the terms of the policy.
The Claim Checklist:

When lodging a claim under Jeweller’s Block Insurance, ensure you provide:
  • Policy Details: Your Jeweller’s Block Insurance policy number and insurance provider's contact details.
  • Detailed Incident Report: A thorough account of the event, covering what happened, when, how, potential witnesses, and any other relevant details.
  • Inventory Records: Detailed records showcasing the items lost, stolen, or damaged. This should include descriptions, values, purchase details, and any certifications or appraisals.
  • Photographic Evidence: Photos of the scene, damaged items, or any other visual evidence that might support your claim.
  • Surveillance Footage: If available and relevant, provide footage from security cameras that might have captured the incident.
  • Police Report: For theft or cases of suspected foul play, a copy of the report filed with local law enforcement.
  • Witness Statements: If there were witnesses to the event, their statements and contact information can be crucial.
  • Claim Form: Fill out the specific claim form provided by the insurance company, ensuring all details are accurately documented.
  • Purchase or Sales Records: Documentation related to the acquisition or sale of the items in question.
  • Appraisals or Certifications: For valuable pieces, any appraisals, certifications, or expert evaluations detailing the item's value and authenticity.
  • Recovery Actions: If any steps were taken post-incident to recover stolen items or mitigate further damage, document these efforts.
Given the high value and often sentimental nature of jewellery items, it's vital for jewellers to act swiftly and with diligence during the claim process. Maintaining thorough and accurate records of inventory at all times can significantly aid in the event of a claim.

Kidnap and Ransom Insurance

A Kidnap and Ransom Insurance policy owner can apply for coverage to protect against a financial loss caused by a kidnapping or extortion coverage and can decide the coverage limit considering the business operation of the company. K&R policies are indemnity policies – they reimburse a loss incurred by the insured for the following incidents:

  • Kidnap
  • Extortion
  • Hijack
  • Detention
  • Cyber extortion
  • Hostage
  • Assault
  • Disappearance
  • Express kidnap
  • Tiger kidnap
  • Emergency or political evacuation

  • Ransom and extortion payment
  • Loss in-transit payment
  • Business interruption
  • Unlimited response consultant expenses
  • Death or dismemberment benefits arising from a covered incident
  • Additional expenses (e.g. travel, medical)

Exclude dishonest, criminal, or fraudulent acts committed by and insured person. It can also exclude the surrender of property inside the premises unless first brought inside after receipt of the ransom demand, or outside the premises as a result of a threat to do bodily harm to a person in possession of property.

The coverage is usually provided for a period of one year.Some compnies to short-term policies covering a couple of days, to a policy that can run for up to three years

Liability limit for the claim payable for any one occurrence and in the aggregate.

Kidnap for ransom is a very real threat in many parts of the world, and global corporations have a duty of care to their local, traveling and expatriate staff. An organization dealing with a kidnap or ransom incident faces potential losses from ransom payments, business interruption, litigation, adverse publicity and long-term damage to reputation.This can ensure that people and business are given the most comprehensive kidnap ransom insurance and protection.

Ransome demands are settled by negotiaters appointed by the Insurance company out of court. One of the important condition of the policy is that Insured should not disclose the existance of such a policy to anyone. In the case dicslosure my the insured the policy become void ab initio.

Kidnap and Ransom (K&R) Insurance provides coverage to individuals and corporations for a variety of incidents, including kidnapping, extortion, hijacking, and wrongful detention. Given the sensitivity and complexity of these situations, the claim process can be unique compared to other insurance types.

The Claim Process:

  • Immediate Response: Once an insured person or entity becomes aware of a kidnapping or extortion attempt, they should immediately activate their response plan, which often involves notifying a specialized crisis response consultant provided through the K&R policy.
  • Discretion is Crucial: Given the nature of these incidents, maintaining confidentiality and discretion is paramount. Only a small group of decision-makers should be aware of the incident.
  • Engaging the Expertise: The crisis consultant will guide the insured entity or family through the process, offering expert advice on how to handle negotiations, any potential ransom payments, and recovery efforts.
  • Documenting Events: Keep a detailed and chronological record of all events, demands, communications, and actions taken. This documentation is essential for the subsequent claim process.
  • Notification: Notify the insurance company as soon as it's safe to do so. The insurer might have stipulations about when and how they're informed, but immediate notification can help activate policy benefits more quickly.
  • Claim Submission: Once the situation has been resolved, a formal claim can be submitted to the insurer detailing all costs incurred, ransom payments (if made), and any other related expenses.
  • Insurer's Assessment: The insurer will review the claim, verifying events against the policy's coverage and the provided documentation.
  • Claim Settlement: After verification, the insurer will compensate for covered expenses as per the policy's terms.
The Claim Checklist:

When filing a claim under Kidnap and Ransom Insurance, ensure you provide:
  • Policy Details: Your K&R Insurance policy number and insurance provider's contact details.
  • Detailed Incident Report: A chronological account of the entire incident, from the initial abduction or extortion attempt to the final resolution.
  • Ransom Payment Documentation: If a ransom was paid, provide a detailed record of the payment, including amounts, method of payment, and any other relevant details.
  • Crisis Consultant Reports: Reports or notes from the engaged crisis consultant detailing their involvement, advice provided, and steps taken.
  • Communications Record: Copies or transcripts of any communications with the kidnappers or extortionists.
  • Proof of Expenses: Receipts, invoices, or records of any costs incurred during the incident, including negotiation expenses, travel, medical, or legal fees.
  • Police or Law Enforcement Reports: Any reports or communications from local or international law enforcement agencies involved in the case.
  • Witness Statements: If available and relevant, statements from individuals who may have information about the incident.
  • Claim Form: A completed claim form as provided by the insurance company, detailing all requested information.
  • Recovery Efforts: Documentation of any post-incident therapy, medical care, or counselling services.
Given the high stakes and emotional toll of kidnapping and ransom situations, having a clear understanding of the insurance policy's requirements and benefits ahead of time is crucial. Many K&R policies prioritize prevention and offer training and advice to policyholders, which can be invaluable in high-risk regions or situations.

Management Liability Insurance

Insurance that covers exposures faced by directors, officers, managers, and business entities that arise from governance, finance, benefits, and management activities (also called "executive liability insurance"). This includes (1) directors and officers (D&O) liability insurance, (2) employment practices liability (EPL) insurance, (3) fiduciary liability insurance, and (4) "special crime" insurance (covering kidnap, ransom, and extortion exposures). These coverages may be written as stand-alone insurance policies or combined into a single, "package" policy. Management liability "package" policies are usually available only to privately held firms, not-for-profit organizations, and small publicly traded companies

 

Damages and claimant costs awarded against Insured
-Defence (i.e. legal) costs
-Investigation costs
-Civil fines & pecuniary penalties.

 

-Cyber privacy and confidentiality extension
-Emergency defence costs Extension
-Specific public relations expenses extension
-Breach of contract defence costs extension
-Tax audit expenses extension
-Work health and safety extension
-Contractual liability defence costs extension

Contractual liability
Tax audit costs for failing to comply
Claims by the company itself
Employee entitlements
Employee reinstatement

The coverage is usually provided for a period of one year.

Depending on exposure, the proposer has to fix two limits of indemnity under the policy:
Any One Accident (AOA)
Any One Year (AOY)

Cover for settlements and defence costs payable under this insuring clause
Cover for "Investigations Costs"
Cover includes fines and penalties
Cover for "Deprivation of Assets Expenses"
Covers the company against direct financial loss of money,
securities and property as a direct result of:
- employee dishonesty or fraud (whether acting alone or
in collusion with others)
- fraud or dishonesty committed by a third party.

Management Liability Insurance, sometimes referred to as Directors and Officers (D&O) Liability Insurance, protects directors, officers, and managers of a company against legal claims that may arise due to their actions or decisions in their managerial roles. It can also encompass other components like Employment Practices Liability, Fiduciary Liability, and others, depending on the specifics of the policy.

The Claim Process:

  • Identification of a Potential Claim: Once a director or officer becomes aware of a potential or actual claim (e.g., a legal complaint, a regulatory investigation, or even a verbal threat of a lawsuit), it's essential to recognize it and act accordingly.
  • Immediate Notification: Inform the insurance company as soon as possible. Even if there's just a potential for a claim, early notification can be critical, especially since many management liability policies operate on a claims-made basis.
  • Provide All Relevant Information: Share all details about the claim or potential claim with the insurer. This might include a copy of the lawsuit, any correspondence, or relevant internal documents.
  • Cooperate with the Insurer: During the assessment and defense process, the insurer may need further information or ask the insured individuals to participate in interviews or other processes.
  • Claim Assessment: The insurer will evaluate the claim, verify its validity, and determine if it falls within the policy's coverage.
  • Defense and Resolution: If the claim is covered, the insurer will often coordinate and pay for the legal defense. If a settlement is reached or if damages are awarded by a court, the insurer will handle the payments, subject to policy limits.
The Claim Checklist:

When filing a claim under Management Liability Insurance, it's crucial to provide:
  • Policy Details: Your Management Liability Insurance policy number and the contact information of the insurer.
  • Detailed Incident Report: A comprehensive description of the situation leading to the claim, including dates, involved parties, and a summary of the alleged wrongful acts.
  • Legal Documents: If a lawsuit has been filed, provide all related documents like the complaint, summonses, or any other related legal correspondence.
  • Internal Documents: Any internal memos, minutes of meetings, emails, or other documents that could be relevant to the claim.
  • Timeline: A chronological account of events leading up to and following the claim's incident.
  • Witness Information: Names and contact details of anyone who might have relevant information concerning the claim.
  • Communications: Records of any communications, both internal and external, relating to the claim.
  • Financial Records: If the claim relates to financial wrongdoing or misrepresentation, relevant financial documents might be necessary.
  • Prior Notices: If there have been any prior notices of the claim or potential incidents, provide details about them.
  • Claim Form: Depending on the insurer, there might be a specific form to be completed when notifying about a claim.
  • Any Other Relevant Information: This can include any other pieces of information that might help in understanding, defending, or mitigating the claim.
With Management Liability Insurance, early and open communication with the insurer is paramount. Given the potential for significant financial and reputational ramifications, it's crucial to be proactive and thorough during the claim process.

Medical Malpractice Insurance ( Individual )

Medical Malpractice Insurance is coverage that provides legal aid and protection if a medical professional were to be sued by a patient. This can take several forms. In some cases, this insurance coverage will provide monetary assistance for a doctor to hire a lawyer. In other instances, the insurance company will provide their own “in house” lawyers to represent the policyholder. It’s also common for malpractice insurance to pay some or all of the claim if the plaintiff’s lawsuit is successful.

Legal Liability to pay Compensation for the Death or Bodily or Mental Injury of Patients due to Negligence, Error and Omission in rendering Professional services Expenses (Court Charges, Lawyers Fee etc) for defending suites against you

Cosmetic surgery/Plastic surgery done for cosmetic purposes only & not re-constructive/surgery alone

Emerging Risks AID's Exclusion Genetical Damages in connection with X - Rays and other Radiation Machines

This is an annual policy and will provide coverage for one year

Liability limit for the claim payable for any one occurrence and in the aggregate.

You never know when a malpractice claim may be made against you. If that scenario does come to pass, this coverage can help fund your legal defense, along with any awarded settlements. Even highly educated and skilled doctors can make mistakes or misdiagnose an ailment. Having medical malpractice insurance in place can offer the necessary protection if a mistake does occur in your practice. With numerous healthcare providers available to the public, patients are able to carefully select the doctors they wish to see. Having medical malpractice insurance in place shows fiscal responsibility, and also informs patients they’re covered if something doesn’t go quite as planned.

Medical Malpractice Insurance, often referred to as "Med Mal" insurance, protects healthcare professionals against liabilities arising from allegations of negligence or harm caused to patients during the course of medical care. This protection is vital, given the potential for lawsuits and the high costs of defence.

The Claim Process for Individual Medical Malpractice Insurance:

  • Identification of a Potential Claim: Once a healthcare professional becomes aware of an adverse patient outcome, complaint, or threat of a lawsuit, it's crucial to recognize this potential claim and act.
  • Immediate Notification: The insurer should be informed as soon as possible about any incidents that might lead to a claim. Early notification allows the insurer to provide guidance, resources, and possible risk mitigation.
  • Documentation: Create a thorough and accurate record of the patient's care, including a detailed account of the treatment provided, decisions made, and any communications with the patient or their family.
  • Cooperate with the Insurer: Once notified, the insurer might send a representative or attorney to discuss the case, assess the situation, and guide the defence strategy.
  • Claim Assessment: The insurer will evaluate the claim, determine its validity, and decide on the best course of action, whether it's defence, settlement, or another approach.
  • Défense and Resolution: If the claim leads to a lawsuit, the insurer will generally handle the legal defence, hiring attorneys, experts, and other resources. If a settlement is negotiated or damages are awarded, the insurer will manage these payments within the policy limits.
The Claim Checklist for Individual Medical Malpractice Insurance:
  • Policy Details: Your Medical Malpractice Insurance policy number and the contact details of the insurance company.
  • Detailed Incident Report: A comprehensive account of the patient's treatment, any complications or adverse outcomes, and the reasons behind any medical decisions made.
  • Patient Records: Complete medical records of the patient, including diagnosis, treatment plans, medications prescribed, and any other relevant clinical notes.
  • Legal Documents: If a lawsuit is filed, provide copies of all received legal papers like complaints, summonses, or other court documents.
  • Communication Logs: Document any correspondence or conversations with the patient or their representatives, especially those related to the claim.
  • Witness Information: Names and contact details of any potential witnesses, including medical staff, nurses, or other individuals present during the care.
  • Medical Tests & Results: Any lab results, imaging, or other diagnostic tests that were performed on the patient.
  • Referrals & Consultations: Information about any referrals to specialists or consultations with colleagues regarding the patient's care.
  • Timeline: A chronological breakdown of events leading up to the adverse event or the incident prompting the claim.
  • Claim Form: If the insurer has a specific form for claim notification, ensure it's correctly filled out and submitted.
  • Any Other Pertinent Information: Other relevant pieces of information or documentation that might be beneficial for the defence or understanding of the claim.
It's crucial to note that honesty, thoroughness, and timely action are essential when handling potential claims in medical malpractice. Adhering to these principles not only aids in the defence but also maintains the integrity of the medical professional involved.

Medical Malpractice Insurance (Hospitals and Clinics )

Medical establishments such as hospitals, clinics, medical centers, laboratories, pharmacies, etc., and professionals such as doctors, nurses and para-medical staff are exposed to liability suits lodged against them by patients and those receiving services or by their legal heirs for negligence or malpractice.The costs include legal fees, expert witness fees, other expenses and, if a case is lost or settled, the payment. Health care professionals win most malpractice lawsuits, but the legal system rarely allows for the recovery of expenses by the winner. Since the cost of defense is high and a loss can be devastating, this insurance product is essential to every practice.

Policy covers against all sums which you shall become legally liable to pay as damages due to a negligent act, error or omission committed resulting in:

  • Any death
  • Bodily injury
  • Pain and suffering

Coverage of illegal conduct, sexual improprieties, items misrepresented on the application for insurance, hospital or laboratory administration and records alteration.

The coverage is usually provided for a period of one year.

Policies specify the most that will be paid for any one claim, the "individual limit," and the most that will be paid in any policy year for all claims, the "aggregate limit.

Medical malpractice insurance will provide a defense to whomever it covers once the insurance company makes a determination that the coverage applies. It may also provide coverage for expenses related to medical damages, pain and suffering, missed work, loss of potential earnings, loss of consortium, and more if a court (or the insurance company) determines that the medical professional or facility is indeed at fault.

Medical Malpractice Insurance for hospitals and clinics offers protection to the healthcare institution as a whole, covering liabilities arising from allegations of negligence or harm caused to patients during the course of medical treatment. This is distinct from individual malpractice coverage, as it considers the collective liabilities of the institution and its staff.

The Claim Process for Hospitals and Clinics:

  • Identification of a Potential Claim: Once an incident or adverse outcome is recognized, or there's a formal complaint, the hospital or clinic administration must be notified.
  • Immediate Notification: The insurer should be informed promptly about any incidents that might lead to a claim. Early communication helps the insurer provide guidance, start an investigation, and offer possible risk mitigation strategies.
  • Internal Investigation & Documentation: The healthcare institution often initiates an internal review to gather facts, evaluate care standards, and determine any potential deviations from standard protocols.
  • Cooperate with the Insurer: After notifying the insurer, they might send a representative, adjuster, or attorney to discuss the case, collect information, and guide the institution on the next steps.
  • Claim Assessment: The insurer evaluates the claim, determines its validity, and strategizes the best course of action, be it defense, settlement, or other resolutions.
  • Defense and Resolution: If the claim results in a lawsuit, the insurer will typically handle the legal defense. This might involve hiring attorneys, engaging medical experts, and allocating other resources. Settlements or awarded damages will be managed by the insurer, subject to policy limits.
The Claim Checklist for Hospitals and Clinics:
  • Policy Details: The institution's Medical Malpractice Insurance policy number and insurer contact details.
  • Detailed Incident Report: A comprehensive account of the incident, including the care provided, any complications, adverse outcomes, and medical decisions made.
  • Patient Records: The full medical records of the affected patient, capturing diagnosis, treatment, medications, and other pertinent clinical details.
  • Legal Documents: Copies of any legal documentation related to the claim, such as lawsuits, summons, or other court-related papers.
  • Communication Logs: Records of conversations or correspondence with the patient, their family, or representatives concerning the incident.
  • Witness Information: Details of potential witnesses, which could include doctors, nurses, administrative staff, or even other patients.
  • Medical Tests & Results: Diagnostic tests, imaging, or lab results related to the patient's treatment.
  • Referrals & Consultations: Information about any referrals made or consultations sought during the patient's care.
  • Timeline: A chronological breakdown of events leading to the incident in question.
  • Internal Review Findings: If an internal investigation was conducted, a summary or findings of that review can be helpful.
  • Claim Form: If there's a specific form provided by the insurer for claim notifications, ensure it's correctly filled and submitted.
  • Other Relevant Information: Any additional documentation or information that could be beneficial in understanding, defending, or resolving the claim.
For hospitals and clinics, given their larger scale and the multiple personnel involved, it's essential to have robust internal processes and clear communication channels to address potential malpractice claims efficiently.

Money Insurance

The Money Insurance covers the loss of your money whilst in transit and whilst in the premise. shall mean and include cash, coin, bank drafts, currency notes, treasury or promissory notes, cheques (signed and blank cheques whether crossed or not), bonds, bills of exchange, postal orders,money orders and current postage stamps held in connection with business (excluding foreign currency, unless specified otherwise in the Schedule).

  • Money in premises
  • Transit of earnings, wages and petty cash
  • Direct transit of collections
  • Transit of collections with stopover

Foreign currency can be specifically declared and covered under the Policy. In case the money carrying employee is assaulted during burglary or holdup resulting in death /bodily injury / physical separation of a limb or the loss of an eye or causing him to be prevented from engaging in his usual employment, the Company shall pay such employee

  • Shortage due to error or omission
  • Riot, strike, civil commotion unless specifically agreed for Terrorism
  • Unexplained losses and mysterious disappearances
  • Loss or damage due to flood, cyclone, earthquake and other convulsions of nature, war and war like operations
  • Loss or damage arising out of use of key(s) to safe(s) or strong room unless such keys are obtained by force or threat
  • Money entrusted to any person other than the Insured or an authorised employee
  • Legal liability, consequential loss, theft from an unsecured vehicle and consequential loss
  • Money entrusted to a carrier
  • Loss due to any act in which the Insured, his/her family member/lemployee is involved as principal or party except dishonesty of cash carrying employee where specifically covered
  • Such dishonest activity of cash carrying employee shall be discovered within 48 hours.
  • Money carried under contract of affreightment

The coverage is usually provided for a period of one year.

Sum insured is based on Estimated annual carrying Maximum limit for any one carrying Maximum limit for safe-keeping at any given time.

Premium rates are based on:

  • Estimated annual carrying
  • Maximum limit for any one carrying
  • Maximum limit for safekeeping at any given time.
  • Nature of risk
  • Location and the security measures in place

Money Insurance provides coverage for loss of money in transit between the insured's premises and the bank, post office, or other specified places due to robbery, theft, or any other fortuitous cause. It also often covers money kept in a safe or strong room.

The Claim Process for Money Insurance:

  • Identification of a Loss: As soon as a loss is recognized, such as theft or robbery of money, immediate action should be taken to ensure safety and to report the incident to the relevant authorities.
  • Immediate Notification: Notify the insurance company as promptly as possible about the loss. This allows the insurer to start the claims assessment process without delay.
  • Police Report: In cases of theft or robbery, it's crucial to file a police report immediately. The insurance company will likely require a copy of this report as part of the claim process.
  • Documentation: Compile all relevant documentation related to the lost money. This might include bank withdrawal slips, cash memos, cash tally records, and more.
  • Internal Review: Especially for larger organizations or businesses, an internal review might be conducted to understand the sequence of events and identify any internal vulnerabilities.
  • Claim Assessment: Once all required information is submitted, the insurer will evaluate the claim to verify its validity.
  • Settlement: If the claim is approved, the insurer will process the payout, subject to policy terms, conditions, and limits.
The Claim Checklist for Money Insurance:
  • Policy Details: Your Money Insurance policy number and contact details of the insurer.
  • Detailed Incident Report: A comprehensive description of the incident, specifying the amount lost, how the loss occurred, time and place, and any witnesses.
  • Police Report: A copy of the official police report filed about the theft or robbery.
  • Evidence of Money: Any evidence or documentation that shows the money was in your possession or was being transported. This could include withdrawal slips, cash memos, and daily cash tally records.
  • Witness Statements: If there were witnesses to the incident, their statements could be vital. Collect names, contact details, and written accounts from them.
  • Security Measures: Information about the security measures in place, such as details about the safe or strong room, CCTV footage, or security personnel details.
  • Timeline: A chronological breakdown of events leading up to, during, and following the loss.
  • Communications: If there were any threats or suspicious communications received prior to the incident, these should be documented and provided.
  • Claim Form: Depending on the insurer, there might be a specific form to be completed when notifying about a claim.
  • Any Other Pertinent Information: Other relevant information that might help the insurer understand, assess, or validate the claim.
When dealing with a Money Insurance claim, ensuring accurate documentation, maintaining transparency, and collaborating closely with the insurer are vital to a smooth claim process.

Product liability Insurance

Product liability is the area of law in which manufacturers, distributors, suppliers, retailers, and others who make products available to the public are held responsible for the injuries those products cause. A products liability claim is usually based on one or more of the following causes:

Manufacturing or Production Flaws - a claim that some part of the production process created an unsafe defect in the resulting product.

Design Defect - a claim that the design of the product is inherently unsafe.

Defective Warnings or Instructions - a claim that the product was not properly labeled or had insufficient warnings for the consumer to understand the risk.

This policy covers all sums (inclusive of defense costs) which the insured becomes legally liable to pay as damages as a consequence of:

  • Accidental death/ bodily injury or disease to any third party
  • Accidental damage to property belonging to a third party arising out of any defect in the product manufactured by the insured and specifically mentioned in the policy after such product has left the insured's premises.

  • Duty to Defend and Reimbursement Coverage
  • Worldwide territory and jurisdiction
  • Defense Costs in addition and Defense Costs Inclusive coversFlexibility to add your buyer / reseller as Additional Insured / Named Vendor under scope of the policy
  • Claims made and Occurrence based wordings

  • Costs arising out of recall of any product Deliberate, willful or intentional non-compliance of any statutory provision.
  • Arising out of pure financial loss
  • Arising out of fines, penalties, punitive and/or exemplary damages
  • Punitive damages
  • Fines and penalties
  • Motor vehicle liabilities
  • Professional Indemnity
  • Directors and Officers Liability
  • Employers liability
  • Gradual pollution
  • War, sabotage and terrorism

The coverage is usually provided for a period of one year.

In Product Liability Policy, the sum insured is referred to as Limit of Indemnity. This limit is fixed per accident and per policy period which is called Any One Accident (AOA) limit and Any One Year (AOY) limit respectively. The ratio of AOA limit to AOY limit can be chosen from the following: 1:1,1:2,1:3,1:4 The AOA limit which is the maximum amount payable for each accident should be fixed taking into account the nature of product covered and the maximum number of people who could be affected and maximum property damage that could occur, in the worst possible accident after sale of the product

Premium rates are based on:

  • Type of product,Volume of sales
  • Role of the insured in the process
  • Territory involved,policy limit of liability
  • Policy deductibles
  • Professional experience

Product Recall Insurance

Product Recall insurance provides protection for you in the event you must recall any of your products. Coverage can include product recall expenses and liability to third parties seeking damages because your product recall could cause a loss of income or damage their reputation. If your product poses an imminent threat of property damage or bodily injury, Products Recall Coverage should respond. It will respond to voluntary or involuntary (government or 3rd party-imposed) recalls that satisfy the policy trigger.

Product recall has two parts, Coverage A, First Party Expenses and Coverage B, Third Party Liability.

Coverage A covers the following Direct Expenses associated with your product recall:
-Cost associated with notifying customers
-Shipping Cost
-Extra warehouse and storage expense
-Actual cost to dispose of the products
-The cost of extra personnel required to conduct the recall

Coverage B covers damages of a third party sustained due to a product recall attributable to your product. This covers your legal obligation to pay compensatory damages. Costs include but are not limited to:
The recall expenses of any third party for the recall of any product that incorporates your product including the cost to repair or replace such product
Business Interruption losses of others resulting from the covered incident

The cost to repair and rehabilitate brand reputation
The additional cost to purchase substitute goods to replace your products.

  • Increased cost of working after a recall
  • Extortion demands related to Malicious tampering/adulteration
  • Terrorism cover
  • Consultancy costs
  • Government recalls
  • Business interruption
  • Loss of gross profits/revenue

  • Will not pay for Product Recall Expense Liability for the cost or expense arising out of the failure of Your Product(s) to accomplish their intended purpose.
  • Will not pay for Impaired Property Expense
  • Arising out of the natural deterioration, decomposition or transformation of chemical structure except as a result of error or omission in the manufacture of the products.
  • Arising out of any pre‐existing condition or situation that you knew or should have known of prior to the initial attachment of coverage under this Policy or any predecessor Policy issued by us or any affiliated companies, which could cause a Covered Incident.
  • Arising solely as a result of intervention by any governmental or public authority

The coverage is usually provided for a period of one year

The sum insured is referred to as Limit of Indemnity. This limit is fixed per accident and per policy period which is called Any One Accident (AOA) limit and Any One Year (AOY) limit respectively.

It will protect the following

Time and expense of the recall event
Business interruption and resulting loss of profits
Brand protection and future loss of sales
Supplier relations

Product Recall Insurance is a specialized coverage designed to protect businesses from the financial and reputational risks associated with recalling defective or potentially harmful products from the market. It helps businesses navigate the complex process of recall while mitigating the impact on their operations. Here are key points to understand about Product Recall Insurance:

  • Coverage Scope: This insurance covers costs incurred due to product recalls, including expenses for notifying customers, removing products from the market, transportation, disposal, and even potential legal liabilities.
  • Risk Mitigation: Product Recall Insurance addresses the risk of financial losses resulting from recalls, which can arise from defects, contamination, labeling errors, safety concerns, or regulatory non- compliance.
  • Types of Recalls: The coverage applies to both voluntary and involuntary recalls, where businesses may choose to recall products due to concerns or are mandated to do so by regulatory authorities.
  • Customizable Policies: Policies can be tailored to match the specific risks of different industries, product types, and business sizes. Coverage limits and terms can be adjusted accordingly.
  • Reputation Protection: In addition to financial losses, the insurance may include coverage for reputational harm resulting from negative media attention and customer perceptions.
  • Legal Liability: Depending on the situation, Product Recall Insurance might cover legal liabilities arising from injuries or damages caused by the recalled products.
  • Crisis Management: Some policies provide access to crisis management resources to help businesses effectively navigate the challenges of a recall and manage public relations.
  • Exclusions: Certain exclusions might apply, such as known defects prior to the policy's inception or willful violation of regulations.
  • Claims Process: In case of a recall, businesses can notify the insurer, and the claims process is initiated. The insurer assesses the claim and covers eligible expenses.
  • Industry Relevance: Product Recall Insurance is relevant across a wide range of industries, from food and beverages to electronics and automotive.
  • Supply Chain Coverage: Some policies extend coverage to losses incurred by suppliers or customers downstream in the supply chain due to the recall.
  • Preventive Measures: While insurance provides financial protection, implementing robust quality control and safety measures can help prevent recalls.
  • Communication Costs: Costs related to communication, public relations, and brand recovery efforts following a recall can be covered.
  • Economic Impact: Recalls can have a significant economic impact, including lost revenue, legal expenses, and potential regulatory fines.
  • Global Reach: For businesses with international operations, Product Recall Insurance can offer coverage for recalls across various geographic regions.
  • Peace of Mind: Having Product Recall Insurance provides businesses with peace of mind, knowing they have a safety net during a potentially disruptive event.

Product Recall Insurance is a valuable risk management tool for businesses that manufacture, distribute, or sell products. It helps businesses respond effectively to recalls, mitigate financial losses, and protect their reputation in a competitive market. Consulting with insurance experts can assist businesses in selecting the right coverage to match their specific needs and potential risks.

Public (Third Party) liability Insurance

This policy covers the amount which the insured becomes legally liable to pay as damages to third parties as a result of accidental death, bodily injury, loss or damage to the property belonging to a third party. The legal cost and expenses incurred in defending the case with prior consent of the insurance company are also payable subject to certain terms and conditions. The Public Liability insurance policy is suitable for businesses engaged in premises-based activities such as offices, showrooms, warehouses etc.

This policy covers against amounts you are legally liable to pay as

  • Damages to third parties due to a negligent act.
  • Compensation for accidental death or bodily injury
  • Damage to or loss of property
  • Legal costs associated with the above claims

On request, with additional payment of premium, the policy can be extended to cover various optional extentions namely

  • Natural calamities like flood, earthquake etc.
  • Transportation Risk
  • Working away from the business premises
  • Sudden and accidental pollution
  • Liability for plant and equipment whilst in use as tools of trade

This poliy does not cover certain losses such as

  • Use of plant and equipment
  • Motor vehicle liability
  • Off shore works
  • Product liability
  • Professional Indemnity
  • Directors and Officers Liability
  • Pure financial loss
  • Employers liability
  • Gradual pollution
  • War, sabotage and terrorism

The coverage is usually provided for a period of one year.

In public liability policy, the sum insured is referred to as Limit of Indemnity. This limit is fixed per accident and per policy period which is called Any One Accident (AOA) limit and Any One Year (AOY) limit respectively. The ratio of AOA limit to AOY limit can be chosen from the following: a. 1:1 b. 1:2 d. 1:3 d. 1:4 The AOA limit which is the maximum amount payable for each accident should be fixed taking into account the nature of activity of the insured and the maximum number of people who could be affected and maximum property damage that could occur, in the worst possible accident in the insured's premises.

Premium rates are based on:

  • Nature and scope of your business
  • Liability Limits
  • Estimated annual turnover
  • Geographical area covered
  • Extensions opted for

Professional Indemnity Insurance (For Individuals)

This insurance policy covers claims, being first made in writing against the Insured during the Policy period and the Insured becomes legally liable to pay for breach of duty of professional service arising by reason of negligent act, error or omission committed or alleged to have been committed during the policy period

This policy broadly covers:
Bodily injury and / or death of any patient caused by or alleged to have been caused by error, omission or negligence in professional service rendered or which should have been rendered by the insured doctor
Legal costs and expenses

 

-Claims preparation costs
-Contractual liability extension
-Court attendance costs
-Dishonesty extension
-Estates and Legal representatives extension
-Extended notification period
-First party copyright infringement
-Inquiry costs extension
-Intellectual property including Breach of confidentiality extension
-Joint venture extension
-Libel, slander and defamation extension
-Limitation of liability contract extension
-Loss of documents extension to full policy limit
-Loss mitigation and fee recovery

-Criminal acts
-Acts committed under Influence of intoxicants / narcotics
-Weight reduction
-Plastic surgery
-HIV / Aids
-Non compliance with statutory provisions
-Punitive and exemplary damages
-Radioactivity

The coverage is usually provided for a period of one year.

Depending on exposure, the proposer has to fix two limits of indemnity under the policy:
Any One Accident (AOA)
Any One Year (AOY)

Protect the professionals against any
financial losses from lawsuits, which can be filed against them by their clients

Premium chargeable depends on the:
-Risk Group/Profession
-Limits of indemnity selected
-Ratio of limits

Professional Indemnity Insurance ( For Projects & Institutions)

Professional Liability insurance protects professionals against claims initiated by their clients and resulting from the practice of their profession. It is required by professionals who have expertise in a specific area, and offers protection against claims arising out of business or professional practices such as negligence, malpractice, misrepresentation, errors or omission.

The policy covers the monetary amounts, including defense costs, that you are liable to pay to a third party following an action brought against you for any

  • Negligent Act
  • Negligent Error
  • Negligent Omission
  • Negligent Breach of Trust
  • Negligent Breach of Professional Duty
  • Negligent Misrepresentation

  • Loss of documents
  • Libel, Slander, Defamation
  • Unfair competition
  • Unintentional Breach of confidentiality
  • Unintentional Breach of copyright or patent infringement
  • Misstatement or misrepresentation
  • Employers Practice Liability
  • Dishonesty of employees

  • Any Circumstances you know of at inception
  • Any Wrongful Act, Error or Omission that took place prior to the Retroactive Date
  • Any Dishonest, fraudulent or malicious acts
  • Contractual Liability unless attached in the absence of the contract
  • Liability for bodily injury or property damage
  • Fines, Penalties, Punitive or Exemplary Damages
  • Liability to shareholders
  • Liability for financial risks (i.e. Depreciation in investments)
  • Liability in respect of pollution
  • War, sabotage and terrorism

Normally issued on annual basis.

The sum insured is referred to as Limit of Indemnity. This limit is fixed per accident and per policy period which is called Any One Accident (AOA) limit and Any One Year (AOY) limit respectively. The ratio of AOA limit to AOY limit can be chosen from the following: 1:1,1:2,1:3,1:4

Indemnified in the event of a claim

No Impact on company’s balance sheet

Demonstrate clients that their interest has been considered

Protect damage to your company’s reputation

Premium rates are based on:

  • Type of profession
  • Annual turnover
  • Territory involved
  • Policy limit of liability
  • Policy deductibles
  • Your professional experience
  • Extensions opted for

Stock Brokers Crime & Professional Liabilities Insurance

The stockbrokers professional indemnity insurance policy protects the policyholder against claims made against them in respect of their legal liability for losses arising from a breach of professional duty such Insurance covers ERRORS and OMISSIONS on the part of the Brokers their employees, their predecessors in their business while rendering their service / advice as brokers.

  • Infidelity of employees (dishonest/fraudulent act).
  • Loss of securities/cash/property.
  • Incomplete transactions.
  • Forgery.
  • Legal fees/cost of defence.
  • Errors and omissions (third party/clients) with excess.
  • Proprietary trades (covering errors and omissions for rate only) with excess and limits.
  • Computer crime indemnity computer systems, electronic computer instructions, electronic data and media communications, insured service bureau operations transmissions and e-securities, computer virus, verification reconstruction expenses.
  • Demat securities trading and settlement, etc.

  • Intermediary cover.
  • Branches cover.
  • Book-building cover.

Liquidated damages – damages that are specified and agreed in the contract for example penalty clauses for late completion.

Criminal fines and punitive damages

Claims brought outside the jurisdiction show in the policy

Circumstances that may lead to a claim that the insured was aware of at the inception of the policy

Claims arising from the dishonesty of the insured

Claims arising before the retroactive date in the policy

Liability assumed under contract that would not normally attach to the insured in the absence of the contract

Normally, annual policies are issued but policies may be issued for a period less than or more than 12 months to suit the convenience of the insured such that the expiry date of the policy coincides with the financial year of the Proposer

The indemnity limit is based on the estimated turnover or brokerage expected to be earned by the Proposer.

Reduce the risks of a client's stock portfolio with strategic management, it can reduce the chances that an unexpected event will devastate the business.

Premium is based on the expected turnover / brokerage declared by the proposer at inception of the policy and the indemnity limit selected.

Tour Operators Liability Insurance

Tour Operator's Liability is specifically designed to cater to companies that arrange travel excursions in various forms. It basically covers the legal liability towards third party bodily injury or property damages arising out of the insured's business activities

Tour operator passenger liability insurance covers the following:

  • Illness, injury or death.
  • Loss of, or damage to, property.
  • Interference with or loss of enjoyment of Property as a result of obstruction trespas or nuisance

Cross Liability Food and Drink Liability Guests Liability extension Sudden and Accidental Pollution First Aid and Medical Expenses Liability

Toxic Mold Professional Liability Medical Malpractice Fines, penalties,punitive and exemplary damages Airside Liability Sexual Harrasment/Molestation

This is an annual policy and will provide coverage for one year

Liability limit for the claim payable for any one occurrence and in the aggregate.

Tourism operators and tour guide businesses , will face a number of risks & thus a tailor-made policy such as this was made.As this business relies on a customer’s experience, usually in a public place, there’s a high chance of personal injury and property damage to a third party and thereby a need for Public Liability cover. Also, protecting the tour-related business against errors and omissions as situations like unexpected delays of attendees due to travel bookings or poor weather causing activity reschedule are the main benefits of this policy.

Estimated Annual Turnover is considered as a factor in setting the premium Jurisdiction to be worldwide as most of the insured's activities are catering to tourists from different parts of the world

Transport Operators Liability Insurance

Transport Operators Liability Insurance is a specialized coverage designed for businesses involved in the transportation of goods or passengers. It provides financial protection against legal liabilities arising from accidents or incidents during transportation operations.

This insurance covers:

  • Third-Party Liability: Protection against bodily injury, death, or property damage to third parties due to accidents involving the insured vehicles.
  • Passenger Liability: Coverage for bodily injury or death of passengers traveling in the insured vehicles.

The Insured shall be indemnified for any loss or damage to the insured item while it is being used/installed at the site against unforeseen and sudden physical damage to the machinery by any cause provided the same is not specifically excluded under the Policy.

Extensions can include:

  • Legal Expenses Coverage: Protection against legal costs related to defence against liability claims.
  • Cargo Liability: Coverage for damage to or loss of cargo being transported.
  • Personal Accident Cover for Drivers: Compensation for injuries or death sustained by drivers.

Exclusions might involve:

  • Accidents caused while the driver is under the influence of alcohol or drugs..
  • Damage to vehicles due to wear and tear or mechanical breakdown.
  • Claims resulting from illegal activities or racing.

The policy usually spans a year, necessitating annual renewals to maintain continuous coverage.

The sum insured is determined based on factors such as the number of vehicles, vehicle types, cargo value, and passenger capacity.

  • Legal Protection: Offers coverage against costly legal liabilities, safeguarding the financial interests of the transport operator.
  • Compliance: Often mandatory by law, this insurance ensures compliance with regulatory requirements for transportation businesses.
  • Financial Security: In the event of accidents, the insurance helps manage expenses arising from third-party claims and passenger injuries.

  • Transportation businesses vary in nature, from freight carriers to passenger transport services, so policies can be customized accordingly.
  • The insurance can be particularly crucial for businesses operating in densely populated areas or engaged in long-distance travel.
  • Adequate training and safety measures for drivers can help prevent accidents and reduce the risk of claims.
  • Regular maintenance and adherence to safety regulations can positively impact premium rates.
  • Effective communication with the insurance provider is important to ensure accurate coverage for the range of vehicles and services provided.

Transport Operators Liability Insurance provides peace of mind for businesses that operate in the transportation sector, shielding them from the financial implications of accidents and liabilities. Careful consideration of policy terms, customization, and compliance with regulations are essential for comprehensive coverage.

Workmen's Compensation & Employers Liability

Workmen's Compensation, also known as Workers' Compensation, is a mandatory insurance policy in the UAE designed to protect employees in case of work-related injuries or illnesses. It ensures that employees receive financial compensation and medical benefits for workplace accidents.

Workmen's Compensation covers:

  • Medical Expenses: Covers medical treatment costs for work-related injuries or illnesses.
  • Lost Wages: Provides compensation for lost wages due to temporary or permanent disability.
  • Offers financial support to the family of an employee in case of accidental death.

Extensions might include options for:

  • Additional Medical Coverage: Extending coverage to include non- work-related medical expenses.
  • Disability Enhancements: Offering higher compensation for more severe disabilities.
  • Repatriation: Coverage for transporting the body of a deceased employee to their home country.

Exclusions could involve:

  • Injuries Outside of Work: Injuries that occur outside of work hours or away from the workplace might not be covered.
  • Intentional Acts: Injuries caused intentionally by the employee might be excluded.

The period of insurance aligns with the employment tenure of the individual within the organization. The policy provides coverage throughout the employment period.

The sum insured is not predetermined, as the compensation amount varies based on the extent of the injury, disability, or death.

  • Employee Protection: Provides financial security to employees in the event of work-related accidents or illnesses.
  • Legal Compliance: Employers fulfil their legal obligations by providing mandatory compensation to their employees.
  • Reduced Litigation: Having Workmen's Compensation insurance can help mitigate lawsuits from employees seeking compensation.
  • Enhanced Employee Relations: Offering this insurance demonstrates an employer's commitment to the well-being of their workforce.

Premium rates are based on:

  • Immediate Reporting: Encourage employees to report workplace accidents promptly to initiate the claims process.
  • Claims Process: Employers should have a clear process in place to handle and process claims efficiently.
  • Documentation: Maintain accurate records of accidents, injuries, and the claims process to avoid disputes.
  • Employee Training: Promote workplace safety and provide training to minimize the risk of accidents.
  • Legal Requirements: Workmen's Compensation is mandatory in the UAE for all employers. Non-compliance can result in penalties.

Workmen's Compensation is a crucial insurance policy that protects both employees and employers. It ensures that employees receive necessary financial support and medical care while helping employers meet their legal obligations.